Jobs
>
Melbourne

    Service Delivery Manager - Melbourne, Australia - Milestone It

    Milestone It
    Milestone It Melbourne, Australia

    3 days ago

    Default job background
    Full time
    Description

    Added Thursday 28th of March :30:17 PM Milestone IT is a premier recruitment agency based in Melbourne, dedicated to connecting exceptional talent with leading organizations.

    We are currently partnering with a prominent client in the IT sector seeking a seasoned Service Delivery Manager to join their team.


    Position Overview:

    We are seeking an experienced Service Delivery Manager to oversee the seamless delivery of services to our client's stakeholders.

    The ideal candidate will have a strong background in managing Service Level Agreements (SLAs), Key Performance Indicators (KPIs), vendor negotiations, change management, asset management, and IT Service Management (ITSM) projects.

    This role involves leading a team of 6 individuals, comprising both internal and external resources.

    Key Responsibilities:

    • Develop, implement, and manage SLAs and KPIs to ensure service delivery meets or exceeds client expectations.
    • Lead negotiations with vendors to establish and maintain strategic partnerships, optimizing service delivery and cost-effectiveness.
    • Drive change management initiatives, ensuring smooth transitions and minimizing disruptions to operations.
    • Oversee asset management activities, including tracking, maintenance, and optimization of IT assets.
    • Manage ITSM projects, ensuring alignment with organizational objectives and best practices.
    • Provide leadership and guidance to a diverse team of 6 individuals, consisting of 3 internal team members and 3 external contractors.
    • Monitor service delivery metrics, identify areas for improvement, and implement corrective actions as necessary.
    • Collaborate with cross-functional teams to drive continuous improvement and innovation in service delivery processes.

    Qualifications:

    • Bachelor's degree in IT, Business Administration, or related field.
    • Proven experience in a Service Delivery Manager or similar role within the IT industry.
    • Strong understanding of SLAs, KPIs, and their application in service delivery management.
    • Demonstrated expertise in vendor negotiations and contract management.
    • Experience leading change management initiatives, with a focus on minimizing disruptions and maximizing stakeholder engagement.
    • Knowledge of asset management best practices, including asset tracking and optimization.
    • Familiarity with ITSM frameworks and methodologies.
    • Excellent leadership, communication, and interpersonal skills.
    • Strong analytical and problem-solving abilities.
    We keep you connected to the best businesses and opportunities in the IT marketplace.

    We keep your profile anonymous Apply for jobs quickly Upload your CV and Manage your profile Register and get your profile completed to apply today.

    It's quick.
    It's easy.
    It's the best career move you'llever make.
    #J-18808-Ljbffr
  • Gentrack

    Delivery Manager

    21 hours ago

    Gentrack Melbourne, Australia

    **The Company** · Gentrack provides leading utilities across the world with innovative cleantech solutions. The global pace of change is accelerating, and utilities need to rebuild for a more sustainable future. Working with some of the world's biggest energy and water companies, ...

  • Australian Pharmaceutical Industries

    Delivery Manager

    2 days ago

    Australian Pharmaceutical Industries Docklands, Australia

    **About Us**: · We are passionate about using data-driven insights to drive impactful decision-making and enhance our services. As part of our growth and expansion in the digital and data space, as the Delivery Manager for Data & Analytics, you will play a crucial role in managin ...

  • Talent International

    Delivery Manager

    2 days ago

    Talent International Melbourne, Australia

    **Job Details**: · **Location** · Melbourne · **Salary** · Negotiable · **Job Type** · Full Time · **Ref** · BBBH101612_ · **Contact** · Xavier Cusack · **Posted** · about 2 hours ago · - St Kilda Road Location - Hybrid Working Arrangement · - $150,000 package Salary · Our Clien ...

  • Medibank

    Manager Delivery

    1 day ago

    Medibank Docklands, Australia

    **Will you actively create a healthier future for tomorrow?** · At Medibank we're encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community. · We celebrate diversity of thought because we want to make better de ...

  • Talent International

    Service Delivery Manager

    1 day ago

    Talent International Melbourne, Australia

    australia melbourne permanent au$ au$160000 per annum + + super + bonus**The Company**: · Talent has partnered with a multi-award-winning Managed Services Provider (MSP) that's looking for their next Service Delivery Manager to join their thriving team. · **About the role**: · As ...

  • Hamilton Barnes Associates

    Service Delivery Manager

    21 hours ago

    Hamilton Barnes Associates Melbourne, Australia

    $130,000-$140,000 · Melbourne [Victoria] · Permanent · 100000 · Enterprise · Enterprise Networking · Are you an organised and proactive individual looking to help create a new service desk function which works on cutting-edge technologies? · Our client excels in providing innovat ...

  • McMillan Shakespeare

    Agile Delivery Manager

    2 days ago

    McMillan Shakespeare Melbourne, Australia

    The McMillan Shakespeare Group (MMS) is a trusted provider of salary packaging, novated leasing, disability plan management and support co-ordination, asset management and related financial products and services. From our origins in 1988 when we created Australia's salary packagi ...

  • Computershare

    Technical Delivery Manager

    1 day ago

    Computershare Melbourne, Australia

    **Locations: Melbourne, Port Melbourne (Hybrid)** · **We give you a world of potential** · Is it important for you to be part of a department that provides technology services, develop, and launch new products to support our clients & customers. Keep on reading · We have an excit ...

  • Origin Energy

    Program Delivery Manager

    21 hours ago

    Origin Energy Melbourne, Australia

    Salary + annual bonus and performance review · - CBD office, close to public transport | hybrid working 40% in the office · - Melb, Bris, Syd, Adl based · **Delivering good energy starts from within** · It's an exciting time to join Origin. Creating a great place to work means to ...

  • Arinco

    Service Delivery Manager

    1 day ago

    Arinco Melbourne, Australia

    Lead the Service Delivery for our Co-Ops Managed Services · - Newly created team, rapidly expanding client base · - Greenfield growth and development opportunity · **We are Arinco.** · Arinco are innovators in cloud technology, a Microsoft preferred Gold partner and only 1 of 2 v ...

  • Leidos

    Service Delivery Manager

    2 days ago

    Leidos Melbourne, Australia

    Company Description · Every person at Leidos plays an important and valued role bringing science, engineering and technology together to produce practical solutions for our customers' most complex problems. It's how we help to make the world safer, healthier and more efficient - ...

  • SAP

    Client Delivery Manager

    2 days ago

    SAP Melbourne, Australia

    **We help the world run better** · **What you'll do** · You have a proven record of successful account management and are a proactive learner and creative problem solver who thrives in a fast-paced environment. You enjoy interactions that lead to ultimate customer success. You fo ...

  • Melbourne Airport

    Tenancy Delivery Manager

    21 hours ago

    Melbourne Airport Melbourne, Australia

    **_Exciting opportunity to manage retail operations and champion a diverse range of projects. Are you passionate about tenancy management and want a fulfilling career? This is your chance to join our great Retail & Asset Management Team_** · We currently have an exciting new oppo ...

  • Hamilton Barnes Associates

    Service Delivery Manager

    21 hours ago

    Hamilton Barnes Associates Melbourne, Australia

    $130,000-$140,000 base salary · Melbourne, Victoria -Hybrid · Permanent · 100000 · Enterprise · Enterprise Networking · Are you an organised and proactive individual looking to help create a new service desk function which works on cutting edge technologies? · Our client excels i ...

  • Aurecon Group

    Delivery Transformation Manager

    1 day ago

    Aurecon Group Melbourne, Australia

    Want to bring ideas to life? · You're in the right place. If you're looking for a fresh challenge, why choose Aurecon? It comes down to one, crucial question. What kind of world do you want to create for the next generation? Truth is, the decisions being made right now will deter ...

  • Launch Recruitment

    Service Delivery Manager

    21 hours ago

    Launch Recruitment Melbourne, Australia

    Permanent role | managing a small team · - Flexible working | plenty of opportunity to work from home · - Large transformation project · **Service Delivery Manager Role** · In this role you will be an experienced service delivery manager/Lead experienced in running and managing a ...

  • Orro

    Service Delivery Manager

    21 hours ago

    Orro Melbourne, Australia

    We are looking for an experienced Service Delivery Manager to join our growing team in Melbourne. · Orro has a supportive team-based culture that promotes personal initiative, self-sufficiency, and the ability to be hands-on with your work. You will be part of a highly motivated ...

  • Aris Zinc

    Service Delivery Manager

    21 hours ago

    Aris Zinc Melbourne, Australia

    Multiple Locations · - 3 Years with 2x Possible extensions · - TSPV Security clearance required · Through a prioritisation approach, the ISD Hub is tasked with (amongst other things) assisting ASD's business areas with surge activities to uplift enterprise services and/or functio ...

  • IOOF Holdings

    Service Delivery Manager

    21 hours ago

    IOOF Holdings Melbourne, Australia

    **Date**:13 Feb 2024**Location**:Melbourne, VIC, AU, 3000**Employment Type**:Permanent Full Time- Be part of a team where everyone belongs, and individuality is celebrated · - Contribute to the financial wellbeing of our 2 million+ clients across Australia · - We support flexibil ...

  • Coles Group

    Delivery Manager

    1 day ago

    Coles Group Hawthorn East, Australia

    We've been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you'll not only get to make a difference to millions of Aussie lives—you'll also get to see your im ...