Service Delivery Manager - Melbourne, Australia - Hamilton Barnes Associates

Hamilton Barnes Associates
Hamilton Barnes Associates
Verified Company
Melbourne, Australia

1 week ago

Olivia Brown

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Olivia Brown

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Description
$130,000-$140,000 base salary

Melbourne, Victoria -Hybrid

Permanent

100000

Enterprise

Enterprise Networking

Are you an organised and proactive individual looking to help create a new service desk function which works on cutting edge technologies?

Our client excels in providing innovative Network Engineering Solutions. They're on the lookout for a talented Service Delivery Manager to ensure seamless service execution and client satisfaction


Responsibilities:


  • Build and maintain strong client relationships, acting as the primary point of contact for servicerelated matters.
  • Supervise and motivate a team of technical professionals, ensuring their productivity and professional growth.
  • Oversee the resolution of incidents and problems, ensuring timely and effective solutions.
  • Monitor and ensure the achievement of SLAs, working closely with technical teams to meet and exceed client expectations.
  • Risk Management: Identify and mitigate potential risks to service delivery, ensuring network security and uptime.
  • Budget Management: Responsible for managing the budget related to service delivery operations.

Desired Experience/Qualifications:


  • Demonstrated Service Delivery Management experience in Network Engineering.
  • Proven ability to build and manage a Service Desk.
  • Leadership and team management skills.
  • Clientfocused with strong communication.
  • Strong problemsolving and analytical skills.
  • Relevant industry certifications (ITIL, PMP, CISSP) a plus.

Salary/Package:

- $130,000-$140,000 base salary

  • Superannuation
  • Annual bonus
  • Expenses paid
  • Training & development funded
  • Hybrid working
If this role seems of interest, please respond to this listing so we can arrange a follow-up call
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