Service Delivery Manager - Melbourne, Australia - Hamilton Barnes Associates
Description
$130,000-$140,000Melbourne [Victoria]
Permanent
100000
Enterprise
Enterprise Networking
Are you an organised and proactive individual looking to help create a new service desk function which works on cutting-edge technologies?
Our client excels in providing innovative Network & Cloud Solutions. They're on the lookout for a talented Service Delivery Manager to ensure seamless service execution and client satisfaction
Responsibilities:
- Build and maintain strong client relationships, acting as the primary point of contact for servicerelated matters.
- Supervise and motivate a team of technical professionals, ensuring their productivity and professional growth.
- Oversee the resolution of incidents and problems, ensuring timely and effective solutions.
- Monitor and ensure the achievement of SLAs, working closely with technical teams to meet and exceed client expectations.
- Risk Management: Identify and mitigate potential risks to service delivery, ensuring network security and uptime.
- Budget Management: Responsible for managing the budget related to service delivery operations.
Desired Experience/Qualifications:
- Demonstrated Service Delivery Management experience in Network or Cloudbased solutions.
- Proven ability to build and manage a Service Desk.
- Leadership and team management skills.
- Clientfocused with strong communication.
- Strong problemsolving and analytical skills.
- Relevant industry certifications (ITIL, PMP, CISSP) a plus.
Salary/Package:
- $130,000-$140,000 base salary
- Superannuation
- Annual bonus
- Expenses paid
- Training & development funded
- Hybrid working
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