Service Delivery Manager - Melbourne, Australia - Arinco

Arinco

Verified Company

Melbourne, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Lead the Service Delivery for our Co-Ops Managed Services

Newly created team, rapidly expanding client base
Greenfield growth and development opportunity

We are Arinco.

Arinco are innovators in cloud technology, a Microsoft preferred Gold partner and only 1 of 2 verified GitHub partners in APAC.

Powered by a team of highly experienced and passionate technology specialists, our objective is to help accelerate organisations to reach their forward-thinking goals.

Our mantra is simple
:
Enable.
Modernise.
Innovate.

Leveraging cloud technologies, we partner with customers seeking innovative solutions to their technical and business challenges.

Working with high growth start-ups, ISV's, corporates, enterprises, and government across a broad range of industries and technical environments, we help to safeguard against cybersecurity attacks and streamline their business processes.

In 3 years, we've proudly built a multi-award-winning company.

Our continued growth has seen us double in size in the past year and expand our presence from initial foundations in Melbourne, to Sydney and now also operating across Brisbane and Perth.

Some of our most recent awards include:

#1 CRN Impact Award for Customer Experience

- #1 CRN Impact Award for Workforce Empowerment
- #5 for CRN Fast50
- #15 for Deloitte Tech Fast 50
- #53 for AFR Fast Starters

Finalists for ARN Innovation Awards and another CRN Impact Award

We're thrilled and humbled by our ongoing growth, and under no misconception that our success is powered by the drive and dedication of our incredibly talented Crew.

Keen to join us?

We're on the lookout for talented
Service Delivery Managers to join our community.

About the Role

Due to continued growth, we have an exciting opportunity for an experienced Service Delivery Manager to join our Arinco Co-Ops Managed Services team.

Our team is a modern managed services capability that supports Microsoft cloud-native products.

We base our service around 4 key themes:
quality, automation, reliability, and proactivity. Our flexible approach and deep technical expertise is our key differentiator in the market.

You will have the opportunity to lead customer success on your accounts and contribute to building a brand-new Service Delivery Management capability with an emphasis on a modern approach.

Your key responsibilities will include:

Creating meaningful, trustbased relationships with our customers
Always representing the voice of the customer thinking from the customer's perspective to ensure our team is aligned with their needs.
Working with Clevel stakeholders to build and run modern support solutions
Taking part in presales conversations with customers to tailor support solutions to meet customer needs
Contract management developing new managed services SOW's for customers, as well as amending and renewing existing agreements.
Leading the transition into support for new customer relationships and new solutions for existing customers.
Project management of support projects
Facilitation of regular client meetings to discuss support requests, issues and processes
Providing regular governance reports to customers
Tracking SLA performance, team workload, priorities and progress
Evangelising, leading and taking part in Continual Service Improvement for our customers
Identifying and leading business development opportunities for your customers
Monitoring andlooking for TOIL/waste that can be reduced
Conduct resourcing and resource forecasting to ensure we provide coverage for our customers

Our ideal person will have

ITIL Certification
A proven track record of delivery in customer facing Service Delivery Management roles
Demonstrated success in delivering outcomes for cloud customers
Experience with creating and renewing Managed Services contracts
Demonstrated effective communication with key client stakeholders
Experience developing, iterating and documenting ITILprocesses
Highlevel understanding of DevOps and SRE concepts and why these concepts are important in a support context

What we offer our Crew:

An inclusive community who are passionate about technology and delivery, where you can bring your true self to work.
A fully flexible working environment we focus on outcomes, not where or when you work.

- $2,500 annual technology allowance to purchase your choice of device(s).

Awesome social events regular team outings, social interest groups, Friday games.
Unrivalled support we value our crew and check in often to see what we could do better.
We have a fabulous CBD office should you choose to attend
Exciting growth opportunities as our business continues to scale.

Are you ready to immerse yourself in innovative and invigorating projects? You'll be joining an existing crew of passionate, committed and genuine professionals

We're excited at the prospect of you joining us

Note Please.
- + Arinco u