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Perth

    Customer Service Assistant - Western Australia - Category 5 Labour Management

    Category 5 Labour Management
    Category 5 Labour Management Western Australia

    4 days ago

    Default job background
    Full time
    Description

    Organisation:
    Pilbara-based opportunity with a genuine leader in the healthcare sector that continues to experience massive growth. This is an exciting opportunity to join an inclusive and collaborative team as a Customer Service Assistant.

    Key Responsibilities:

    • Undertakes all clerical duties in accordance with the relevant department manual, and current governing legislation and business rules.
    • Provides a confidential customer focused service for all customers of the Health Service.
    • Arranges patient bookings, admissions, transfers, and discharges and enters all data into the computerised system, ensuring demographics are updated for all patients.
    • Maintains medical records from admission to discharge, including creation, retrieval, filing and batching of medical records requested for Clinical Departments.
    • Participates in the workplace emergency procedures, mandatory training, fire, cyclone response, major incident response training and any training as relevant to the position.
    • Complies with policies, procedures, and relevant legislation (eg: Business Rules, Equal Opportunity, Occupational Safety).
    • Ensures all claims are sent to accounts for processing.
    • Training of staff, including relief staff, when required.

    Key Skills & Requirements:

    • Demonstrated experience in providing clerical and administrative support functions including reception duties.
    • Demonstrated well developed computer skills with experience using Microsoft Office and other application.
    • Demonstrated sound verbal, written and interpersonal communication with ability to maintain confidentiality.
    • Demonstrated ability to work flexibly within a team environment with minimal supervision
    • Successful Working with Children Check
    • Successful Criminal Record Screening clearance
    • Successful Pre-Employment Health Assessment

    What's on Offer:

    • Attractive hourly rates
    • Great opportunity to join a healthcare leader
    • Experienced and inclusive team
    • Attractive hourly rate
    • Potential for an ongoing opportunity
    • Experienced and inclusive team
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