Customer Service/ Retail Assistant - Canning Vale, Australia - New Start
Description
We are currently hiring an experienced
customer service
/ Retail assistant* to work in our Trade store located at our site in
Canning Vale WA.
**This is an Indigenous
- identified position. Applicants must be of Aboriginal or Torres Strait Islander descent (pursuant to Section 14 (d) of the Anti-discrimination act)**
Your key responsibilities include, but not limited to:
- First point of call for all telephone and front counter
- based sales enquiries
- Build and cultivate relationships with our customers face to face and over the phone
- Process customer orders as well as credits
- Problem solving and complaint resolution
- Reconciliation of daily cash and EFTPOS transactions for banking
- Participate in store replenishment exercises
- Undertake warehouse duties as required (includes some picking and packing)
To be successful, you will have:
- Previous Trade Counter and/or Customer service experience within a hardware store preferred
- Exceptional written and verbal communication skills
- Ability to operate with a 'customer first' mentality
- A proactive and positive attitude with a highly motivated work ethic
- Ability to multitask in a fastpaced environment
- Experience in providing bold ideas to improve the customer experience
- Experience with or an understanding of the industrial product market would be highly valued
Salary:
$50, $55,000.00 per year
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Geraldton WA: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- do you identify of Aboriginal or Torres Strait Islander descent
- are you COVID Vaccinated
Experience:
- Customer service: 1 year (preferred)
Licence/Certification:
- drivers licence (preferred)
- Forklift Licence (preferred)
Work Authorisation:
- Australia (preferred)
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