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Phyllis Mwanza

Phyllis Mwanza

To offer the best customer experience to clients.
Perth, City of Perth

Social


Services provided $30 / hour

Tourism / Travel / Hospitality (2)
Hostesses
Kitchen assistant
Customer Service / Support (3)
Other Customer Experience & Tech Support
Administrative Assistants
HR Consulting Services

About Phyllis Mwanza:

I am a result oriented Customer Relations Specialist offering a wide range of customer services.

Experience

Apr 2012 – Jan 2023 – Café’ Wani – Guest Services/HR Coordination – Full Time

 Customer relations activities viz;

  • Ensure that customer needs and desires are met
  • Relate with chefs, maintenance, transportation, and security managers
  • Order supplies and coordinate services from outside vendors
  • Managing reservations, Menus, queries, emails and phone calls.
  • Ensure that lobby area is tidy and presentable
  • Managing Financial transactions; billings, invoices etc
  • Attend to customer complaints and resolve them in a timely manner
  • Greet customers as they step into the Café’ facility and manage seating plans
  • Human Resources activities viz;
  • Manage employees time sheets and rosters
  • Advertise, screen, shortlist and interview candidates
  • Prepare employment contracts and probation review
  • Ensure discipline by employees
  • Ensure industrial harmony
  • Review labour numbers
  • Facilitate performance reviews

Feb 2009 – Mar 2012 – Shoprite Checkers Supermarket – Shop Assistant – Part – Time

  • Restocking depleted or low shop items and ensuring that the sales floor is organized according to established guidelines.
  • Informing customers of shop promotions to encourage purchases.

Jan 2007 – Dec 2008 Lyambai Hotel – Receptionist/Host – Part-Time

  • Welcoming guests and directing them to various desired areas
  • Answering incoming telephone calls from prospective and existing guests
  • Assisting guests with hotel reservations
  • Assigning rooms and suites to guests
  • Processing credit card transactions for lodging, room service and other hotel costs

Jan 2004 – Nov 2006 – Lyambai Hotel – Various Casual Roles; Laundry Attendant/Cleaner/ Kitchen Hand – Part-Time

  • Sorting linens, towels, clothing and other laundry items by color, size and material
  • Wrapping laundry items for pickup or delivery to customers and hospitality guests
  • Restock room supplies such as linens, towels, toiletries, and coffee
  • Dust all furniture, fixtures, and appliances in the room
  • Empty trash cans and replace garbage bags
  • Vacuum hallways and common areas
  • keep food preparation areas clean
  • clean kitchen equipment and appliances
  • clean benchtops, floors, ovens and ranges
  • receive, lift, handle and store food deliveries

Education

Bachelor's degree in Human Resources Management

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