Phyllis Mwanza
Services provided: Hostesses , Kitchen assistant , Other Customer Experience & Tech Support , Administrative Assistants , HR Consulting Services
About Phyllis Mwanza:
I am a result oriented Customer Relations Specialist offering a wide range of customer services.
Experience
Apr 2012 – Jan 2023 – Café’ Wani – Guest Services/HR Coordination – Full Time
Customer relations activities viz;
- Ensure that customer needs and desires are met
- Relate with chefs, maintenance, transportation, and security managers
- Order supplies and coordinate services from outside vendors
- Managing reservations, Menus, queries, emails and phone calls.
- Ensure that lobby area is tidy and presentable
- Managing Financial transactions; billings, invoices etc
- Attend to customer complaints and resolve them in a timely manner
- Greet customers as they step into the Café’ facility and manage seating plans
- Human Resources activities viz;
- Manage employees time sheets and rosters
- Advertise, screen, shortlist and interview candidates
- Prepare employment contracts and probation review
- Ensure discipline by employees
- Ensure industrial harmony
- Review labour numbers
- Facilitate performance reviews
Feb 2009 – Mar 2012 – Shoprite Checkers Supermarket – Shop Assistant – Part – Time
- Restocking depleted or low shop items and ensuring that the sales floor is organized according to established guidelines.
- Informing customers of shop promotions to encourage purchases.
Jan 2007 – Dec 2008 Lyambai Hotel – Receptionist/Host – Part-Time
- Welcoming guests and directing them to various desired areas
- Answering incoming telephone calls from prospective and existing guests
- Assisting guests with hotel reservations
- Assigning rooms and suites to guests
- Processing credit card transactions for lodging, room service and other hotel costs
Jan 2004 – Nov 2006 – Lyambai Hotel – Various Casual Roles; Laundry Attendant/Cleaner/ Kitchen Hand – Part-Time
- Sorting linens, towels, clothing and other laundry items by color, size and material
- Wrapping laundry items for pickup or delivery to customers and hospitality guests
- Restock room supplies such as linens, towels, toiletries, and coffee
- Dust all furniture, fixtures, and appliances in the room
- Empty trash cans and replace garbage bags
- Vacuum hallways and common areas
- keep food preparation areas clean
- clean kitchen equipment and appliances
- clean benchtops, floors, ovens and ranges
- receive, lift, handle and store food deliveries
Education
Bachelor's degree in Human Resources Management
Professionals offering similar services to those of Phyllis Mwanza
Professionals in the same Customer Service / Support sector as Phyllis Mwanza
Professionales offering Administrative Assistants services
Professionals from different sectors near Perth, City of Perth
Jobs near Perth, City of Perth
-
Executive Assistant
Found in: beBee S2 AU - 1 week ago
Newmont Western Australia Full timeWorkplace Type: Hybrid - Remote/Onsite · Newmont Australian operations are located in Western Australia and the Northern Territory with roles in operations, projects and exploration. Regional Support is provided from our offices based in Subiaco - close to public transport and ...
-
El1 Lawyer
Found in: Jobs Search AU C2 - 2 days ago
Clearcompany Perth, Australia Full timeThe Legal function of the National Disability Insurance Agency (NDIA) has multiple EL1 Lawyer roles available in both the Chief Counsel Division and General Counsel Division. · The Chief Counsel Division- is responsible for the Administrative Appeals Tribunal (AAT), Dispute Resol ...
-
Cost Controller
Found in: Jobs Search AU C2 - 8 hours ago
Omega As Perth, Australia Full timeThis position supports the Cost Controller function on the assigned Project. · Cost control includes development of the Project's original budgets, using the final cost estimates time-phased against the schedule baseline, maintenance of the control budget, estimation of accruals, ...