- Taking daily calls in relation to payment, policy inquiries, debt, cash refund and undertaking payment administrative duties
- Processing of payments accurately and reconciliation of cash debt
- Ensuring receipts are inputted accurately by carefully checking and following current procedures and that all dishonoured cheques from Intermediaries are actioned on the same day of notification by Finance.
- Ensuring the highest level of service is provided to customers
- Managing customer refunds in a timely manner in line with agreed service level and ICA agreements.
- Performing both written and verbal account follow up with Allianz partners, to mitigate / minimise late payments of premium which exceeds Credit Term.
- Experience in a customer service or contact-centre role
- Ability to plan and prioritise effectively while strictly adhering to policies
- Adaptability and flexibility working in a dynamic environment
- Demonstrated evidence of technical proficiency with systems/software
- Excellent verbal and written communication skills
- Be part of a team that's open-minded, supportive, and genuinely focused on customer outcomes.
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
- An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
- Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
- Insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
- Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
- The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.
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Credit Consultant - Melbourne, Australia - ALLIANZ AUSTRALIA SERVICES PTY LTD
Description
At Allianz, we're proud to be one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us.
We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we're ready when they need it most.
We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.
Let's care for tomorrow, so we can create a better future together, for everyone.
You'll be responsible for
About you
What's on offer
About Allianz
At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.
Adjustments and support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to for a confidential conversation.
Join us. Let's care for tomorrow.
#LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsite
