- Taking daily calls in relation to payment, policy inquiries, debt, cash refund and undertaking payment administrative duties
- Processing of payments accurately and reconciliation of cash debt
- Ensuring receipts are inputted accurately by carefully checking and following current procedures and that all dishonoured cheques from Intermediaries are actioned on the same day of notification by Finance.
- Ensuring the highest level of service is provided to customers
- Managing customer refunds in a timely manner in line with agreed service level and ICA agreements.
- Performing both written and verbal account follow up with Allianz partners, to mitigate / minimise late payments of premium which exceeds Credit Term.
- Experience in a customer service or contact-centre role
- Ability to plan and prioritise effectively while strictly adhering to policies
- Adaptability and flexibility working in a dynamic environment
- Demonstrated evidence of technical proficiency with systems/software
- Excellent verbal and written communication skills
- Be part of a team that's open-minded, supportive, and genuinely focused on customer outcomes.
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
- An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
- Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
- Insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
- Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
- The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.
-
Credit Support Consultant
1 week ago
Momentum Energy Melbourne, AustraliaWhat you'll do: · You'll be part of Momentum Energy's Credit Support team - a team that celebrates its achievements and its people. You'll conduct respectful, efficient and effective debt minimisation activities. · The key aspects of the role are: · - Managing a portfolio of cust ...
-
Credit Consultant
1 week ago
ALLIANZ AUSTRALIA SERVICES PTY LTD Melbourne, Australia Full timeAt Allianz, we're proud to be one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us. · We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our cus ...
-
Associate Director Risk Performance
1 week ago
NAB - National Australia Bank Melbourne, Australia**Work type**: Permanent Full time, Permanent Part time · **Location**: NSW- Sydney CBD, NSW- Sydney inner, VIC- Melbourne CBD, VIC- Melbourne inner · - **Use your expertise to drive positive outcomes for our customers**: · - **You'll be supported to manage your career, work and ...
-
Credit Risk Lead
5 days ago
AGL Energy Melbourne, AustraliaJoin the change. Together, we'll make history. · As we keep the lights on for over four million customers and move towards a more sustainable way of life, it's an exciting time to be at AGL. We're re-imagining how homes and business live and work across the country and we want yo ...
-
Data Analyst
1 week ago
ANZ Banking Group Melbourne, AustraliaAbout the role · **Job Title**: Senior Data Analyst - Retail Credit Risk · **Location**: Melbourne or Sydney · At ANZ our purpose is to shape a world where people and communities thrive and to achieve this, we are seeking individuals to join the Retail Credit Risk department. The ...
-
Broker Monitoring Manager
3 days ago
REA Group Melbourne, AustraliaBring your continuous improvement mindset and people leadership experience to the forefront in this role- Experience Hybrid working arrangements in a flexible environment- Permanent role based in Sydney or Melbourne · We're REA · - REA Group · is not your average digital business ...
-
Head of Provisioning and Disclosure
1 week ago
NAB - National Australia Bank Melbourne, Australia**Work type**: Permanent Full time · **Location**: VIC- Melbourne CBD, VIC- Melbourne inner · - **Use your expertise to drive positive outcomes for our customers**: · - **A senior leadership role where you'll inspire and energise your team while driving strategic outcomes**: · - ...
-
Acquisitions Risk Manager
3 days ago
ANZ Banking Group Melbourne, Australia**Req ID**: 43383 · **Department**: Risk Australia R&C - Retail Risk · **Division**: Risk · **Location**: Melbourne · About the role · **Location**: Melbourne or Sydney · **Role Type**: Permanent · At ANZ our purpose is to shape a world where people and communities thrive and to ...
-
Construction Risk Manager
1 week ago
Westpac Institutional Banking Melbourne, AustraliaPermanent · - Melbourne or Brisbane · - An exciting opportunity for someone with Construction industry experience · **How will I help?** · The Westpac Group's Construction Risk Managers (MCR) provide specialist industry expertise to support the Group's various national Property F ...
-
Credit Risk Acquisitions Lead
3 days ago
ANZ Banking Group Melbourne, Australia**Req ID**: 43379 · **Department**: Risk Australia R&C - Retail Risk · **Division**: Risk · **Location**: Melbourne · About the role · **Location**: Melbourne or Sydney · **Role Type**: Permanent · At ANZ our purpose is to shape a world where people and communities thrive and to ...
-
ANZ Banking Group Melbourne, Australia**Req ID**: 43275 · **Department**: AR Credit Cards & Personal Lending Change and Comm · **Division**: Australia Retail · **Location**: Melbourne · About the role · At ANZ our purpose is to shape a world where people and communities thrive. We're making this happen by improving t ...
-
Property Consultant
3 days ago
Ventia Pty Limited Melbourne, Australia**Property Consultant - Telecommunications Construction**: · - Date: 12 Jul 2023- Location: Melbourne, VIC, AU, 3121- Company: Ventia**About the role** · Reporting to the SAED Manager, the Property Officer will be responsible for delivery of all property functions associated with ...
-
Energy Transition Lead
4 days ago
Arup Melbourne, AustraliaDo you want to make a positive impact on the world? Sustainable development is at the heart of everything we do. · Seventy-five years ago, we created a home for creative thinkers seeking to solve the world's biggest challenges. Today, a collective of 16,000+ Arupians gather acros ...
-
Manager, Collections Strategy
4 days ago
ANZ Banking Group Melbourne, Australia**Date**: 19-Apr-2023 · **Location**: Melbourne, AU · **Company**: ANZ Banking Group Limited · About the role · At ANZ our purpose is to shape a world where people and communities thrive. We're making this happen by improving the financial wellbeing and sustainability of our cust ...
-
Risk Manager
1 week ago
ANZ Banking Group Melbourne, AustraliaAbout the role · At ANZ our purpose is to shape a world where people and communities thrive. We're making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things · - whether they're buying a home, building a busin ...
-
Accounts Receivable Officer
1 week ago
Sharp & Carter Melbourne, AustraliaFull function Accounts Receivable | Strong employee tenure · - Reputable and growing organisation | Attractive salary + benefits · - Permanent full-time position · **The Position** · An excellent opportunity has become available for an experienced Accounts Receivable Officer to j ...
-
Accounts Receivable Officer
3 days ago
Sharp & Carter Melbourne, AustraliaFull function Accounts Receivable | Strong employee tenure · - Reputable and growing organisation | Attractive salary + benefits · - Permanent full-time position · **The Position** · An excellent opportunity has become available for an experienced Accounts Receivable Officer to j ...
-
Property Consultant
1 week ago
Ventia Pty Limited Melbourne, Australia**About the role** · Reporting to the SAED Manager, the Property Officer will be responsible for delivery of all property functions associated with the acquisition of new and existing facilities as part of the SAED program delivery. · The role offers hybrid working between our ne ...
-
Accounts Receivable Specialist
5 days ago
KnowBe4 Melbourne, Australia**About KnowBe4** · KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helpi ...
-
Assistant, Property Underwriting
1 week ago
Insurance Australia Group LTD Melbourne, AustraliaAssistant, Property Underwriting · Make a difference as an **Assistant, Property Underwriter** · Join the largest insurance group in Australia and New Zealand. We're here for you. Are you ready? · **YOUR ROLE** · This is a brand-new role responsible for assisting the Business uni ...
Credit Consultant - Melbourne, Australia - ALLIANZ AUSTRALIA SERVICES PTY LTD
Description
At Allianz, we're proud to be one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us.
We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we're ready when they need it most.
We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.
Let's care for tomorrow, so we can create a better future together, for everyone.
You'll be responsible for
About you
What's on offer
About Allianz
At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.
Adjustments and support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to for a confidential conversation.
Join us. Let's care for tomorrow.
#LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsite