Credit Support Consultant - Melbourne, Australia - Momentum Energy

Momentum Energy

Verified Company

Melbourne, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

What you'll do:
You'll be part of Momentum Energy's Credit Support team - a team that celebrates its achievements and its people. You'll conduct respectful, efficient and effective debt minimisation activities.

The key aspects of the role are:

Managing a portfolio of customers in a fast paced inbound and outbound environment
Engaging with customers to gain an understanding of their situation and use your keen sense of judgement to negotiate solutions to get them back on track and improve their financial situation
Investigate and resolve customer issues and disputes by listening and engaging
Assessing customers for payment support via the Keeping Momentum program and relevant government assistance
Educating customers to ensure adherence to future obligations

What you'll bring:

You're a great communicator and relationship builder, you're passionate about caring for customers, and finding solutions that are best for our customers.

You're a self-starter who is positive, optimistic and you pride yourself on delivering exceptional results whilst operating in an ethical, personal and professional manner.

It would be awesome if you have:

Collections experience in the energy industry or experience in a similar credit management role (Banking and Telco)
Customer service or telesales experience in regulated industries such as Banking, Telco and Utilities
Ability to use multiple systems and multitask whilst displaying attention to detail
Strong interpersonal and relationship building skills
High quality communication and negotiation skills
Proven conflict resolution and problem solving skills
Versatility, resilience and a customercentric mindset
Demonstrated ability to drive your own productivity, back yourself by making decisions

What's in it for you?

Firstly, you'll work in an incredibly fun and rewarding business that genuinely values its people and customers.

We'll support you with ongoing training, give you the opportunity to grow with our business and pursue a rewarding career with us.

You'll be primarily based in our Melbourne office, we are also open to offering you the option to work from home, chat to us about what this could look like for you

We are super proud of where we work, our workplace and work culture, we love working here We are forward thinkers and a great bunch of humans.

We pride ourselves on balancing work-life and have a range of health and well-being benefits, such as; wellness programs and a wellness allowance, discounted gym access and health insurance, volunteer leave, purchased leave and other leave options.