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    Workday Support Analyst - Melbourne, Australia - Florida Tech

    Florida Tech
    Florida Tech Melbourne, Australia

    15 hours ago

    Default job background
    Full time
    Description

    The Workday Support Analyst is responsible for supporting university departments in their use of the administrative applications. This position is responsible for the development, implementation, and maintenance of functional and technical solutions. The Analyst will work directly with assigned departments to collect, refine, and translate business requirements into fully developed and delivered information system process solutions.

    Job Responsibilities:

  • Work with departments to elicit, analyze, translate, and document business requirements to identify system process that satisfy business requirements in administrative applications including, but not limited to, Workday, Banner, and related third-party systems.
  • Work with departments to develop and implement functional and technical solutions, conduct user acceptance testing, and ensure accurate results are being delivered.
  • Perform system configuration update to meet new requirements, including updating system configuration, business processes, integration configuration, and maintaining security.
  • Write, maintain, and support report and dashboard requests utilizing appropriate reporting tools. Analyze, test and document report logic and specifications.
  • Perform ongoing troubleshooting and resolution efforts on system activities, reports, business processes, and integrations.
  • Maintain system integrity through ongoing data review and analysis.
  • Develop and enhance working knowledge of administrative applications through training, independent research, and testing to stay apprised of new product functionality.
  • Other duties as assigned.

    • Experience/Skills:

  • Experience as an analyst with strong documentation, analytical, and facilitation skills and demonstrated proficiency with mapping, analyzing, and re-engineering business processes in an organization of considerable size and complexity with diverse customer needs.
  • Experience in eliciting report requirements, documenting test specifications, and writing reports.
  • Experience with maintaining and updating business process workflows.
  • Experience in building and maintaining system integrations.
  • Interpersonal skills to build relationships, collaborating with business stakeholders, project team, and end users to understand requirements needed and facilitate testing.
  • Bachelor's degree in Computer Science, Information Technology, or a related field required.
  • 3+ years of business system or programmer analyst experience preferred.
  • Experience in Workday and/or Banner preferred.

    • Equal Opportunity

    Florida Tech does not discriminate on the basis of race, color, gender, religion, sexual orientation, national origin, disability, genetic information, age, pregnancy, parenting status, veteran status or retirement status in its activities and programs. In accordance with Title IX of the Education Amendments of 1972, Florida Tech does not discriminate on the basis of sex. Inquiries concerning the application of the non-discrimination policy may be directed to the Office of Title IX at John E. Miller Office Building (401QAD), 150 West University Blvd, Melbourne, FL 32901,

    Americans with Disabilities Act

    Please notify us at least five days in advance if a reasonable accommodation for a disability is needed by calling the Office of Human Resources at

    Annual Security & Fire Safety Report

    The federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) requires colleges and universities, both public and private, participating in federal student aid programs to disclose campus safety information, and imposes certain basic requirements for handling incidents of sexual violence and emergency situations.

    Florida Tech's 2023 Annual Security and Fire Safety Report includes statistics for the previous three years concerning reported crimes that occurred on campus; in certain off-campus buildings or property owned or controlled by Florida Tech; and on public properly within, or immediately adjacent to and accessible from, the campus.

    The numbers provided include crime statistics that were reported to local law enforcement agencies, campus security and other Campus Security Authorities.

    The report also includes institutional policy statements regarding campus safety and security measures; descriptions of prevention and awareness programs; related university procedures and important guidance; and other essential safety information.

    You can obtain a printed copy of this report at the Department of Security Welcome Center located at 3126 Panther Place, during normal business hours, or by accessing the following web site Annual Security and Fire Safety Report 2023.

    Official Transcripts

    Official transcripts of all collegiate work must be sent directly from the attended institution to the Office of Human Resources prior to the first day of employment. All international degrees must have a course-by-course official evaluation and translation sent to the Human Resources Office directly from an evaluation company affiliated with the National Association of Credential Evaluation Services, Inc. (NACES).

    We are an E-verify employer

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