Application Support Analyst - Melbourne, Australia - Intelerad

Intelerad

Verified Company

Melbourne, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Company Description

Become part of our growing community of bright, motivated people who are dedicated and inspired by what they do best.

Principled, honest, and supremely attentive are qualities that set us apart and guide our decisions, every day. Our creative approach to technology continuously breaks new ground so that our customers can do more. Over the last 17 years, Intelerad has grown into a leader of the medical imaging software industry.

We take pride in being a world-class healthcare solutions company with more than 300 employees and over 1000 customer sites.

Today, our distributed solutions play a vital role in the delivery of healthcare across 11 time zones, 3 continents, and counting

We are Intelerad. Join us if you care to make a difference in healthcare.

Job Description:

Purpose

Responsibilities:

Respond to client problems (phone/portal) and actively monitor client sites:

Log and document all incidents within a ticketing system and problems within JIRA;
Refer incidents to other parties when an incident is beyond your current skillset;
Proactively monitor, document and fix problems or anomalies found at our clients' installations;
Manage and exceed customers' expectation by providing excellent service;
Ensure that all service level agreements (SLAs) are met and delivered according to Support specifications;
Versatility to shift & occasional pager scheduling;
Participate in sharing knowledge and publishing Knowledge articles

Qualifications:

2 years of work experience in Windows administration and technical customer support
Knowledge of Microsoft Windows operating systems for Servers and Workstations
Excellent communication skills in English (verbal and written)
Experience running basic queries in Microsoft SQL Server an asset
Knowledge of Linux an asset
Remote troubleshooting (ssh, VPN tunnels) an asset
Experience in a medical and/or research environment an asset

Additional Information