Desktop Support Analyst - Melbourne, Australia - SMEC

SMEC

Verified Company

Melbourne, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Be part of an organisation that helps to shape our communities

Environment where collaboration and innovation are encouraged
12month fixed term contract

About SMEC

SMEC provides unique opportunities to work on iconic industry projects with experienced colleagues and leadership teams. We support and empower employees to drive innovation initiatives within a well-established and growing organisation.

With over 16,500 employees working out of 120 offices in 40+ countries throughout Australasia, Asia, the Middle East, UK, Africa, North and South America, we partner with our parent company Surbana Jurong and sister company Robert Bird Group (RBG) to deliver integrated Infrastructure, Urban Development and Management Services expertise to our clients worldwide.

The Role

We are seeking to engage an enthusiastic Desktop Support Analyst to join our National IT Team in Melbourne on a 12-month fixed term contract.

Reporting to the Team Leader - Information Technology, the holder of this position will work closely with Functional Managers and employees to provide high quality desktop and user support, including innovative and timely solutions to more complex IT system problems.

Key Responsibilities

Set up new users' equipment and software
Diagnose and troubleshoot user problems
Provide accurate and timely responses to incident and service requests
Identify and respond to systems issues and research/analyse appropriate solutions
Maintain document systems in accordance with Quality Assurance (QA) guidelines
Ensure that all tasks are undertaken in accordance with SMEC's policies and procedures as documented in the Business Management System (BMS)
Perform hardware and software installations, including nonstandard, custom builds;
Conduct hardware and software upgrades and implementation
Ensure safe storage, transport and handling of equipment and assets
Undertake planned backups and restore business data as required
Use the SMEC asset management system to order equipment, software and other IT assets
Use and maintain the SMEC register to track all computing equipment located in the relevant offices
Develop and maintain client focus and relationships with internal clients and stakeholders
Provide high level customer service through the delivery of innovative and timely solutions
Communicate professionally and appropriately with stakeholders
Undertake assigned tasks and project activities under direction, with guidance and in line with policies and procedures
Communicate with colleagues and industry contacts to establish professional networks and develop industry awareness
Clarify issues and needs of internal clients and stakeholders to enable the development of suitable solutions that meet business needs
Adopt a collaborative approach by listening to and valuing other's contributions and recognise when it is appropriate to seek assistance.

About You

Tertiary qualification in Information Technology or related field
Microsoft MCP (or similar industry certification)
Prior experience in a similar IT Support/Analyst role for 35+ years, preferably in a Help Desk environment
Provide level 1 to 2 inhouse and remote desktop support to a customer base of approximately 200 users
Good working knowledge of Microsoft Office 2016 and Office 36
Sound working knowledge of Microsoft Windows 10
Knowledge of SCCM and VMware environment would be a plus
Experience supporting engineering design programs such as Autodesk, Bentley & 12D to multiple uses of HP laptops, tablets and mobile workstations will be highly regarded
High level awareness of IT products and embraces new & emerging technologies

In return, SMEC offers you the benefits that come from working in a global multidisciplinary consultancy in an environment where your fresh ideas and enthusiasm will be welcomed and rewarded.

How to Apply

All recruitment activities go through our Resourcing function and currently, this role does not require agency input.

Please do not forward resumes directly to SMEC employees/managers; we do not accept unsolicited resumes and are not responsible for any associated fees.

At Surbana Jurong, we put talent, hard work, teamwork and a fun workplace together to approach problems and solve them creatively and collaboratively.

Join us in making a positive impact on the world