Ict Support Analyst - North Melbourne, Australia - Rauland Australia Pty Ltd

Description

Rauland, where technology and care flourish
At Rauland, we dedicate ourselves to fostering a caring, connected, and innovative technology environment.

For more than 30 years, with 235 employees spread across six locations and two countries, we proudly serve the healthcare sector.

We strive to digitally transform the healthcare and aged care sectors to enable better care outcomes using disruptive and groundbreaking technologies.

Our people are passionate, customer-centric and inquisitive, determined to challenge the status quo and deliver exceptional care to our customers.

This makes Rauland a real rewarding and fulfilling place to build your career.


About the Role:

Reporting to the Managed Services & ICT Support Manager, you will work closely with your colleagues in this team and other Rauland teams to achieve the required Customer outcomes.

Some key responsibilities:

• Build a deep understanding of the Concentric Care platform
• Collaborate effectively across teams to problemsolve and deliver consistent customer service excellence
• Respond professionally to service requests in a calm and efficient manner
• Prioritise work effectively to ensure that high levels of service and support are provided
• Engage with Customers in a friendly and positive way

About you:

To be successful, you will have strong communication skills and a passion for delivering customer service excellence.

You will enjoy working collaboratively within the team to support customers and will be able to prioritise and escalate tasks to meet the required timeframes.

Healthcare is a dynamic environment with unexpected service requirements and this role will see you participate in the out-of-hours roster on a rotating basis.

Qualifications and Experience:

• Demonstrated minimum of 2 years' experience as an ICT Helpdesk Team member
• A degree or equivalent qualification in ICT, computer engineering or computer sciences
• Some exposure to Windows and Linux operating system administration and deployment is desirable
• Experience problemsolving and collaborating with product development teams
• Experience working with IT Service Management tools to administer and manage service requests
• Strong organisational and time management skills with demonstrated attention to detail
• Excellent collaboration, interpersonal and communication skills
• Confident and friendly approach

Next Steps:

This is a fantastic opportunity for a passionate ICT support person to embark on an exciting new career path with a market leading business.

If you're inspired by the opportunity to join a growing, innovative team and play a role in the digital transformation of the healthcare industry, we would love to hear from you.

Inclusion and diversity at Rauland

Salary:
$65, $70,000.00 per year


Benefits:

• Free drinks
• Parental leave
• Referral program

Experience:

• Sales: 3 years (required)

Licence/Certification:

• Driver Licence (required)

Work Authorisation:

• Australia (required)

Work Location:
In person

Application Deadline: 12/04/2024