Application Support Analyst - Melbourne, Australia - Kapitol

Kapitol

Verified Company

Melbourne, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Top 5 in Best Places to Work 2022, 202- In-house construction training & development programs

Work with a team of creative, innovative thought leaders
We are a highly Supportive company._

Kapitol is revolutionising the construction industry by embracing cutting-edge digital technology, driving innovation, and prioritising quality, safety, and workplace culture to create a future where construction is more productive, safe, and sustainable.

Based in Melbourne, we're building to be Australia-wide with a diverse portfolio including commercial, education, industrial and residential projects.

Our team is an Authentic group of professionals._
You will embody an Inspirational approach to work._

What you will do:

Primary point of contact for enduser's software issues
Respond to inquiries, troubleshoot problems, provide solution or escalate as needed
Develop and deliver training materials to guide enduser's use of software
Prioritise, log, track and service to resolve support tickets, within the system and the established timeframe
Maintain accurate records of support incidents, solutions, and troubleshooting procedures in a central repository
Participate in UAT and QA activities to identify and report software bugs, usability issues, and enhancement opportunities

What you will bring:

Tertiary qualifications in Computer Science, Information Technology, or a related discipline
Exposure to construction systems and software (highly desirable)
Welldeveloped knowledge of best practices, incident management processes, and ticketing systems
Excellent task management, problem solving, attention to detail, collaboration, interpersonal, and skills communication
We are Driven to offer you a great career and benefits._
Top 5 in Best Places to Work 2022, 202
Agile, fasttracked career development pathways
Industryspecific, leading training and development
5day week; site managers enjoy our "10 in 14" program
Flexible working arrangement options and hours
Paid Parental Leave, financial and practical support
Expanding selection health/wellbeing initiatives
And there is so much more for us to discuss with you

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