Audio Visual Support Analyst - Melbourne, Australia - Swinburne University of Technology

Swinburne University of Technology

Verified Company

Melbourne, Australia

1 day ago

Posted by:

Olivia Brown

beBee Recruiter

Description

The primary focus of this role is to provide technical support for all AV/IT technology in learning, meeting and event spaces across the University and TAFE divisions, in particular:

This position configures, supports, and maintains educational technology and control systems in accordance with Swinburne standards and procedures.
Recommends technology replacement for all campuses, including preparation of RFQ's and specification of room refreshes.
Arranging consumable purchases, service calls and negotiation of vendor onsite support.
Contributes to specifications for required upgrades of learning spaces and/or new building projects.
Provides live, hybrid and virtual event management and support for both internal and external customers.

The Audiovisual Team is a member of the Digital Workplace Experience function, focusing on the delivery of day to day support and service to staff and students.

The team works collaboratively across the IT function, partnering with other teams in the provision of a high quality, responsive and seamless service, and works to continuously improve services.

About You
To be suitable for this role you will need to have experience in the below key accountabilities:

Extensive knowledge of, and experience in fault-finding and maintenance of a broad range of audiovisual systems.
Extensive experience in the management and support of live and hybrid streaming events.
Highly developed interpersonal skills, with excellent stakeholder relationship management skills with the ability to communicate effectively with people from technical, nontechnical and management backgrounds.
Demonstrable customer focus bias with a track record for delivering service improvements.
A high degree of selfmotivation and the ability to work independently, to prioritise own work flow, and to establish clear priorities from multiple demands.

Qualifications

A relevant technical degree with subsequent relevant experience; or experience in an AV technical field.

About Swinburne University of Technology
Swinburne Horizon 2025 draws upon our understanding of future challenges.

With this new strategic plan, we choose to build Swinburne as the prototype of a new and different university - one that is truly of Technology, of Innovation and of Entrepreneurship, and proud of it.

We are committed to a differentiated university proposition in education and research, so that:

Every Swinburne learner gets a work experience
Every Swinburne graduate gets a job
Every Swinburne partner gets a tech solution
Swinburne is the prototype of global best practice

The achievement of our 2025 moon shots depends on our capacity to work collectively, always, as One Swinburne.

To Apply
Please submit your CV and cover letter addressing your suitability for this position.

To review the Position Description and to apply, please scroll down to the bottom of the page.

If you are viewing this advert from an external site, please click
'apply' and you will be redirected to Swinburne's Jobs website to access the Position Description at the bottom of the page.

Applications Close:
Sunday April 12th
at 11PM
Swinburne offers flexible working options, leave and parenting/carer policies to support work life balance.

Equity and Diversity

Swinburne is a large and culturally diverse organisation and we are proud of our commitment to equity, diversity and inclusion through key initiatives.

For further information on all our initiatives visit our Equity & Diversity website.

We welcome and encourage applicants from diverse backgrounds to apply.

Aboriginal and Torres Strait Islander Applicants