Planner - Bangholme, Australia - ASSA ABLOY

ASSA ABLOY Bangholme, Australia

2 days ago

Description

Planner

Division/Company/Entity:

PDS Australia

Job Title:

Planner

Location:

Site Specific Location

Department:

AAES PDS Division

Reports to:

Customer Service Manager

Supervisory responsibilities:

Status:

Full Time/Part Time:

Full Time 38 hours per week

Work Schedule:

Monday to Friday Hours, span of hours, 06.00 – 18:00

General Summary:

Planning and service work management ensuring that technicians are productive and jobs are completed on time and within budget. This role will also be required to monitor the daily and periodic reports and adjust productivity trends.

Principle Duties &

Responsibilities:

Engage in a culture of Health & Safety within the team.

Engage in the development and implementation of projects that assist in driving planning and technician efficiencies and productivity.

Enter the schedules into the service planner ensuring that the technicians times are fully accounted for and productive.

Work with supporting teams in the organisation (i.e. technical sales, contract sales, supply chain) to ensure that all customer/contract requirements are accurately implemented

Manage the regionalization and ensure that workloads and technicians are balanced in each region

Work with customers to deliver to customer KPIs

Periodically conduct a full review of the PM schedule ensuring that PMs workloads are balanced each month for the working days and the specific areas of work

Review overdue WIP jobs each day and drive service teams to complete

Maintain job profitably and within budget

Regular engagement with customers, sub-contractors and technicians to ensure customer satisfaction.

Attend to phone calls from customers and sub-contractors on a regular basis.

Support, coach and develop those in your team and supporting teams to drive efficiency and competency in their teams.

Any other tasks as may be assigned by the company, upon consultation.

Knowledge, Skills & Abilities Required:

Minimum of 3 years' experience in planning, managing and scheduling technicians in a service industry.

Experience in the service, building and/or construction industry.

Understanding of service business i.e., maintenance process

Experience in setting up and monitoring customer service KPIs and reporting

Ability to run and understand workflow reports and monitor trends

Ability to analyse KPI reports and determine best solutions to resolve delivery or productivity issues

Previous experience in having worked with technical and product information and service offering/standards an advantage

Intermediate to advanced knowledge of Microsoft Office suite

ERP knowledge.

High degree of experience using customer portals

Ability to plan in advance including customer contact when booking

Special Competencies Required:

Time management and working to deadlines.

Effective communication and building effective relationships.

Well-developed organizational skills and ability to coordinate paperwork/reporting requirements.

Efficient problem solving

Must be service orientated and have a passion for service and customer relations through a hand on approach.

One on one and small team training facilitation (apps, client portals, company processes etc)

Assertive, with a positive attitude

Must have current drivers licence and own transport.

Advance Excel Skills

Pleasant telephone skills and ability to handle all day-to-day conversations (excluding technical areas).

Key Performance Indicators [KPIs]:

Safety

Revenue

Contribution margin

Aged WIP

Field Operations costs

ASSA ABLOY compliance

Note: KPI's are developed, set, and managed by the organisation. Performance of the organisation may determine changing of the set values or the number of KPI's introduced.

Key Metric Indicators

Planned revenue per technician per day

Technician billable hours

Technician availability

Productivity

Customer KPI's

Note: Metrics are developed, set, and managed by the organisation. Performance of the organisation may determine changing of the set values or the number of metric's introduced.

Safety

An employee has the primary duty of care to ensure the health and safety of workers (including sub-contractors) while they are at work in the business or undertaking. They are also responsible for ensuring work carried out does not carry risk to the health and safety of others, along with strict adherence to Safety Management Procedures and Policies.

Education:

Required Level:

High school (Year 12) and or equivalent

Desirable:

Tertiary education

Additional Information:

Physical demands:

Physically fit, able to drive and travel. See attached last page.

Travel requirements:

To meet organisational, customer and employee requirements.

On-call availability:

As required.

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 52,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

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