Planner - Bangholme, Australia - ASSA ABLOY Entrance Systems

ASSA ABLOY Entrance Systems Bangholme, Australia

5 days ago

Full time

Description

Planner

Division/Company/Entity:

PDS Australia

Job Title:

Planner

Location:

Site Specific Location

Department:

AAES PDS Division

Reports to:

Customer Service Manager

Supervisory responsibilities:

Status:

Full Time/Part Time:

Full Time 38 hours per week

Work Schedule:

Monday to Friday Hours, span of hours, 06.00 – 18:00

General Summary:

Planning and service work management ensuring that technicians are productive and jobs are completed on time and within budget. This role will also be required to monitor the daily and periodic reports and adjust productivity trends.

Principle Duties &

Responsibilities:

Engage in a culture of Health & Safety within the team.
Engage in the development and implementation of projects that assist in driving planning and technician efficiencies and productivity.
Enter the schedules into the service planner ensuring that the technicians times are fully accounted for and productive.
Work with supporting teams in the organisation (i.e. technical sales, contract sales, supply chain) to ensure that all customer/contract requirements are accurately implemented
Manage the regionalization and ensure that workloads and technicians are balanced in each region
Work with customers to deliver to customer KPIs
Periodically conduct a full review of the PM schedule ensuring that PMs workloads are balanced each month for the working days and the specific areas of work
Review overdue WIP jobs each day and drive service teams to complete
Maintain job profitably and within budget
Regular engagement with customers, sub-contractors and technicians to ensure customer satisfaction.
Attend to phone calls from customers and sub-contractors on a regular basis.
Support, coach and develop those in your team and supporting teams to drive efficiency and competency in their teams.
Any other tasks as may be assigned by the company, upon consultation.

Knowledge, Skills & Abilities Required:

Minimum of 3 years' experience in planning, managing and scheduling technicians in a service industry.
Experience in the service, building and/or construction industry.
Understanding of service business i.e., maintenance process
Experience in setting up and monitoring customer service KPIs and reporting
Ability to run and understand workflow reports and monitor trends
Ability to analyse KPI reports and determine best solutions to resolve delivery or productivity issues
Previous experience in having worked with technical and product information and service offering/standards an advantage
Intermediate to advanced knowledge of Microsoft Office suite
ERP knowledge.
High degree of experience using customer portals
Ability to plan in advance including customer contact when booking

Special Competencies Required:

Time management and working to deadlines.
Effective communication and building effective relationships.
Well-developed organizational skills and ability to coordinate paperwork/reporting requirements.
Efficient problem solving
Must be service orientated and have a passion for service and customer relations through a hand on approach.
One on one and small team training facilitation (apps, client portals, company processes etc)
Assertive, with a positive attitude
Must have current drivers licence and own transport.
Advance Excel Skills
Pleasant telephone skills and ability to handle all day-to-day conversations (excluding technical areas).

Key Performance Indicators [KPIs]:

Safety
Revenue
Contribution margin
Aged WIP
Field Operations costs
ASSA ABLOY compliance

Note: KPI's are developed, set, and managed by the organisation. Performance of the organisation may determine changing of the set values or the number of KPI's introduced.

Key Metric Indicators

Planned revenue per technician per day
Technician billable hours
Technician availability
Productivity
Customer KPI's

Note: Metrics are developed, set, and managed by the organisation. Performance of the organisation may determine changing of the set values or the number of metric's introduced.

Safety

An employee has the primary duty of care to ensure the health and safety of workers (including sub-contractors) while they are at work in the business or undertaking. They are also responsible for ensuring work carried out does not carry risk to the health and safety of others, along with strict adherence to Safety Management Procedures and Policies.

Education:

Required Level:

High school (Year 12) and or equivalent

Desirable:

Tertiary education

Additional Information:

Physical demands:

Physically fit, able to drive and travel. See attached last page.

Travel requirements:

To meet organisational, customer and employee requirements.

On-call availability:

As required.

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