Workforce Planner - Dandenong, Australia - Serco

Serco
Serco
Verified Company
Dandenong, Australia

1 week ago

Olivia Brown

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Olivia Brown

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Description
A unique opportunity to join the high performing Serco team.

You will be providing support services to assist with performance and planning to achieve the client and contact centre's objectives.

We are seeking a Workforce Planner to join us as a key player within our Workforce Management Team to deliver highly essential services.


The Opportunity


Reporting to the Workforce Manager, you will be responsible for the alignment of schedules to forecasted requirements, and delivery of accurate and timely reporting to ensure that service targets are effectively planned for whilst balancing efficiencies with employee satisfaction and Serco policies.

You will have experience managing capacity, utilization and costs when reporting and forecasting requirements.

With the help of various Workforce Management systems, you will increase efficiencies across the contract through analysis and implementation of strategic recommendations.

You will be required to have demonstrated experience in the delivery of workforce management processes in a call centre environment to produce accurate and consistent results.

You will also have high levels of integrity when finding solutions to problems, as this will ensure success and opportunities for career development within the vast Serco community.

This role is crucial to the short
- and long-term success of the business. You will be well supported by a diverse and inclusive team as well as a supportive management team. This role will allow you to grow and will keep you engaged as you uphold and inspire a Centre of Excellence reputation.


With Serco, you'll be rewarded with:

  • Opportunities to participate in broader leadership development and influence
  • Attractive remuneration package with additional benefits
  • Rewards and recognition program, including awards and corporate retail discounts
  • Ongoing training tailored for your personal development plans, including opportunities outside your current team or location
  • Friendly and diverse team with inclusivity and care at the heart of everything we do
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