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    Operations Manager - Sydney, Australia - Choice Logistics, Inc.

    Choice Logistics, Inc.
    Choice Logistics, Inc. Sydney, Australia

    1 week ago

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    Description

    Position Overview

    The Operations Manager will be accountable for vendor performance and relationship management in a defined region or territory. They will collaborate with internal and external groups to deliver favorable business outcomes.

    Job Responsibilities

    • Manage relationships with courier companies within the assigned region as it applies to all aspects of our global service offering; i.e. inventory control, on-time delivery, responsiveness and cost control
    • Ensure client SLA's are met through timely inbound receipts and accurate outbound order processing
    • Provide training to vendor staff on Choice procedures and Choice operating systems
    • Proactively manage labor and space allocations for the warehouses
    • Work directly with the Global Trade Solutions group to ensure International shipments are correctly billed and routed
    • Ensure sufficient level of shipping supplies are maintained
    • Conduct facility audits as required for both current and prospective clients
    • Create a continuous improvement environment that delivers quality outcomes
    • Manage KPIs
    • Develop and administer corrective actions as appropriate
    • Recommend and drive changes that improve performance
    • Understand the impact and cost of contracted services as well as the net effect of any changes
    • Self-evaluate, baseline, benchmark, and introduce best practices to drive innovation
    • Manage projects and cross-functional resources on global process improvement initiatives
    Skills/Qualifications
    • Strong communication skills; both written and verbal.
    • Must be fluent in English
    • Working knowledge of MS Office, including Excel and PowerPoint
    • BS/BA degree or equivalent required
    • 5+ years of Operations Manager experience
    • Customer service experience required
    • Knowledge and experience of the logistics industry including both: courier transportation and warehousing
    • 5S and/or Six Sigma Experience preferred
    • 50-75% travel required to vendor partner locations
    Apply for Job

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