Operations Manager - Sydney, Australia - silk

silk

Verified Company

Sydney, Australia

2 weeks ago

Posted by:

Olivia Brown

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Description

National company with rapid plans for expansion

Expand your career and work for a distinguished national brand

_Let us introduce Silk Hospitality_

Silk Hospitality is a proudly Australian owned and operated hotel services company, headquartered in Perth, WA. Established locally in 2010,

Silk is an industry leader in the provision of comprehensive and high-quality housekeeping services to the luxury hotel industry nationally. Partnering with small boutique hotels, through to large international hotel chains,

Silk aims to deliver seamless integration and an exceptional and tailored client experience.

Currently over 3,500

Silk Hospitality employees across Australia benefit from a culture that pro-actively supports a safe, modern and secure working environment. We offer flexible working conditions for our operations personnel, innovative systems and technology, and most importantly, substantial investment into

our people, to best support their professional development and career progression goals.

Silk Hospitality's personnel operate with the upmost integrity and have an innate appreciation for quality. With a proud history of hard work, accomplishment and success,

Silk Hospitality is an excellent choice for those who are dedicated and passionate and who seek a rewarding career in the hotel services industry.

_The opportunity?_
As the result of current demands and with expected growth in the first half of 2023,

Silk Hospitality has a rare opportunity for an experienced

Operations Manager to join our business. Located in

Sydney, this key position will have operational accountability for a portfolio of hotels across NSW, and be driven to consistently deliver high-quality outcomes and exceed customer and client expectations.

Key role responsibilities will include:

Contribute towards the achievement of company's strategic and operational objectives.
Implement and maintain the rollout of all operational systems, processes and policies.
Play a significant role in longterm planning, including an initiative geared toward operational excellence.
Perform quality controls and monitor quality KPI's.
Respond to audits that are completed to ensure continual improvement is achieved
Seek and respond to both client and guest feedback in order to achieve positive outcomes and high levels of customer satisfaction.
Identify areas of operational inefficiency and develop site improvement plans.
Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight opportunities for action.
Develop an indepth working knowledge of each clients' organisation in order to clearly understand their business requirements.
Provide effective leadership to the hotel housekeeping team and team members to ensure productivity,
Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations.
Be responsible for recruitment, disciplinary procedures, performance evaluations, training and development of all housekeeping staff & development of each Hotel's Housekeeping leadership team.
Adhere to workplace health and safety policies and procedures, attend safety meetings or training where required.
Coordinate activities to improve the performance of the housekeeping department.
Prepare weekly productivity, quality and operations reports, report on any variances and provide an action plan.

_About you?_

Professional in presentation and approach, you are well versed in hotel operations, have prior experience in a similar role, and possess a proactive attitude and mindset that has the admiration of those alongside you.

Results driven and customer-service focused, you understand both the simplicity and intricacy of delivering exceptional housekeeping services, and thrive in a challenging and demanding work environment.

Other key experience & attributes include:

A genuine passion and love of the industry and an unwavering commitment to excellence and best practice customer service
A demonstrated trackrecord of success in a similar role, ensuring deliverables, objectives and targets are met and exceeded
Possess a thorough understanding of the processes, procedures and methods that make a successful Housekeeping Department
A solid track record in people leadership and management, with the ability to lead by example and from the front, as well as effectively mentor, motivate and drive a highenergy team to successful and quality outcomes
Excellent written and verbal communication skills, with the ability to build successful and collaborative working relationships with all levels of internal and external stakeholder groups
Commercially savvy with (at least) a basic working knowledge of financials, budgets and cost controls within a work environment
Flexibly in your availability to suit the hours and needs of the business
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