Manager Operations - Sydney, Australia - NSW Government -Department of Customer Service
Description
Manager Business Operations - NSW Small Business Commission
-
Grade: Clerk Grade 11/12
-
Salary range: $134,411 - $155,445 + superannuation and leave loading
-
Duration: Ongoing Employment Opportunity
-
Applications Close:Monday 1st May 2023 [9:59am]
-
Location: Parramatta
About the Opportunity
- Exciting opportunity to join the Operations, Engagement and Customer Service team at the NSW Small Business Commission. You will manage the delivery of business services and collaborate with stakeholders to facilitate quality processes, systems and effective services for the Commission's customers. You will also use your data and analytical skills to deliver quality insights to support continuous improvement of the Commission's processes, and to enhance the experience of customers._
About Us
The NSW Small Business Commission is an independent statutory office of the NSW Government. We provide strategic advice, advocacy and affordable dispute resolution services to small businesses across NSW.
Our role includes:
- Encouraging government agencies and larger businesses to enter productive working relationships with small businesses
- Facilitating and encouraging the fair treatment of small businesses
- Promoting a fair operating environment in which small businesses can flourish.
As a key advocate for small businesses across NSW the Commission aims to ensure small business needs are front-of-mind for NSW Government decisions, support and assistance.
The Commission also plays an important role in connecting small businesses, councils and industry groups to vital information and support services.
Your responsibilities will include:
- Provide expert advice, information, and reports on diverse operational matters to facilitate informed decision making and strategic and operational planning.
- Develop business initiatives and specific projects / programs including change, quality assurance, procurement, risk, ICT and asset management to contribute to the continuous improvement of business operations.
- Analyse and report on customer and operational data insights to inform policy and advocacy opportunities for the Commission.
- Manage and develop internal and external stakeholder relationships through effective communication, negotiation, and issues management to ensure project deliverables are met and business improvements are delivered.
- Provide issues management and support, responding to emerging issues to enable effective resolution and minimising risk to the organisation.
- Lead and develop team capabilities, performance and reporting to enhance business and customer experience.
To be successful in this role you will have:
- Qualifications in economics and/or business.
- Demonstrated experience managing a high performing team.
- Demonstrated experience working with data and developing insights and dashboards in PowerBI which are tailored to stakeholder needs.
- Exceptional communication skills, working in a collaborative way across teams and managing complex customer enquiries.
- Demonstrated experience operating within a salesforce customer relationship management environment.
Closing date:
Monday 1
st May 2023 [9:59am]**
What we need from you
A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.
Salary Grade 11/12, with the base salary for this role starting at $134411 base plus superannuation
Closing Date:
Monday 1st May 2023 [9:59am]
Working at Department of Customer Service
The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture.
We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.
Visit our Careers site to find out what it means to work for us.You Belong Here
We are committed to diversity, inclusion, and new ways of working.
We have 8 million+ reasons to care and want our employees to represent the communities that we serve.
You can view our full diversity and inclusion statement here.
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
More jobs from NSW Government -Department of Customer Service
-
Assistant Compliance Officer
Sydney, Australia - 4 weeks ago
-
Principal Building Inspector
Sydney, Australia - 2 weeks ago
-
Specialist Support Liaison Officer
Sydney, Australia - 3 weeks ago
-
Solution Designer Specialist
Sydney, Australia - 4 weeks ago
-
Assistant Advisor Risk
Gosford, Australia - 3 weeks ago
-
Partnerships Advisor
Sydney, Australia - 1 week ago