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    Operations Manager - Sydney, Australia - My People Solutions

    My People Solutions
    My People Solutions Sydney, Australia

    1 day ago

    Default job background
    Full time
    Description

    Our client is a rapidly expanding residential and commercial installer of quality air conditioning and HVAC units and is seeking an experienced senior manager to assist with the day-to-day operations to ensure ongoing and consistent levels of people management, quality, safety and service are delivered to customers.

    About the Role

    • Provide a high standard of customer service to clients from first contact to installation completion, developing and maintaining strong customer relationships, ensuring delivery of all services in accordance with contractual requirements.
    • Manage, coordinate, schedule and support the simultaneous delivery of air conditioning unit installation projects across multiple commercial and residential sites.
    • Provide leadership and technical support to on site employees, contractor and sub-contractor teams, trades persons, and technicians to ensure they provide services that match project timelines, in line with company policies & procedures and customer expectations and be able to deputise for the Managing Director in their absence.
    • Monitor and assess quality of service and work delivered, drive continuous service improvements, and follow up and resolve any corrective actions.
    • Ensure Work, Health & Safety legislations, regulation, and procedures are compliant, met and maintained by all stakeholders.
    • Use an understanding of finance and accounts to enable the creation of reports, quotations, communications, and invoices as well as provide regular reporting to the Managing Director.
    • In the event that other technicians are not available, supporting installation teams, servicing, repairs, commissioning & installation of air conditioning equipment as required.

    Requirements

    Qualifications & Licences

    • Certificate III in Air conditioning and Refrigeration or Refrigeration and Air-Conditioning or Electrotechnology (Refrigeration and Air Conditioning)
    • Current RAC01 Refrigerant Handling Licence
    • Construction Industry White Card (Mandatory)
    • Qualified Supervisor Certificate (Highly Regarded)
    • Trades person Certificate (Highly Regarded)
    • Driving Licence and access to a reliable vehicle

    Skills & Experience

    • 5+ years post qualification experience installing air conditioning and HVAC units.
    • 5+ years people management experience.
    • Able to install and supervise the install of various types and brands of Air Conditioning Units and mechanical services.
    • Strong understanding of WHS systems and processes with a safety-first approach to all worksites, ensuring risk assessments and safety adjustments are established.
    • A background in a service trade (e.g., plumbing, electrical) is highly desirable.
    • Good finance and administration skills with a strong customer services focus.
    • Clear communication skills both written and verbal.
    • Competent in project, time management, fault finding, interpreting technical data and record keeping.
    • Be a strong people leader both in person and remote management of disparate teams and skill levels.

    Benefits

    Working Monday to Friday, a good salary of up to $110,000 (ex-Super) and occasional overtime combined with various development opportunities is available to the right candidate.

    If this role interests you, please send us your CV

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