Customer Service - Melbourne, Australia - Hancock Agriculture

Hancock Agriculture Melbourne, Australia

Found in: Talent AU C2 - 6 days ago

Description

12 Month Maternity Leave Contract

About us:

Join our dedicated team at Driza-Bone and Rossi Apparel, iconic Australian brands known for their high-quality outerwear and footwear. We are committed to maintaining the high standards our customers expect from us, and we are looking for a dedicated Customer Service & Sales Support Specialist to help us continue delivering excellence to cover 12 months maternity leave .

About the role:
As a Customer Service & Sales Support Specialist, you will be the frontline communicator with our valued customers and a pivotal support resource for our sales team. This role requires a high level of organisational skills, proficiency in data management, and the ability to handle customer inquiries with professionalism and warmth.

Key Responsibilities:

Customer Queries: Manage all forms of customer interactions (phone, email, live chat) with the goal of resolving queries swiftly and satisfactorily, and provide exceptional service that enhances our brand reputation.
Data Management: Utilise AP21 for accurate data entry, ensuring accurate records of customer interactions, sales, and stock levels.
Sales and Stock Management: Prepare and manage Excel spreadsheets to monitor sales data and stock levels, assisting in inventory control and planning.
Order Processing: Monitor web-based sales to ensure seamless processing and troubleshoot issues as they arise.
Web Sales Monitoring: Oversee online sales activities, ensuring that all web orders are captured and processed accurately, and addressing any discrepancies promptly.
General Office Administration: Undertake general office administrative tasks to assist the team and enhance office functionality.

Ideal Candidate:
Strong organisational and multi-tasking abilities.
Excellent communication and interpersonal skills are essential.
Proficiency in Microsoft Excel and familiarity with general office software and equipment.

Preferred Experience:
Prior experience in a customer service role, particularly within a retail or apparel setting.
Knowledge of AP21 and experience with Gorgias or similar customer service platforms will be highly regarded.

Why Join Us?
At Driza-Bone and Rossi Apparel, you'll be part of a culturally rich heritage and a team that values hard work and dedication. We offer competitive compensation, a supportive work environment, and opportunities for professional growth.
We look forward to hearing from you and exploring how you might contribute to our team at Driza-Bone and Rossi Apparel

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