- Efficient and effective allocation, management and development of Customer Service and Transport team resources.
- Leading staff, developing capability and performance, to secure high levels of staff engagement and low levels of employee turnover.
- Reviewing and improving business operations to maintain an efficient low cost operation, including improving operational process through the successful implementation of SOPs.
- Ensuring compliance, risk management and operational activities in order to support the management in upholding proper corporate governance and compliance of Toll.
- 5+ years experience in the freight forwarding industry in a people or customer leadership role.
- Knowledge using CargoWise1 (CW1) highly regarded.
- A values mindset aligned with the Toll values (Customer, Teamwork, Accountability, Progress, Integrity).
- Ambition to succeed and move upwards internally.
Customer Service - Melbourne, Australia - Toll Transport Pty Ltd
Description
About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —
Play a vital role in enabling sustainable, global supply chains with Global Forwarding, Australia and New Zealand. With ongoing job security, enjoy working in a stable and safe environment, where we can be curious and inspired to try new things as we put customers at the centre of everything we do. As a recognised global brand with long-term success, we're passionate about progress. That means adapting to change and transforming how our customers experience world-class freight forwarding solutions. In an open and inclusive culture, we share our ideas with approachable leaders who clearly communicate our ambitions. Our contribution is recognised with flexibility for balance and opportunities to learn, grow and progress. And we're always looking out for each other's wellbeing. We take pride in rising to any challenge to deliver what matters. Like thriving on diverse, challenging, even unordinary projects, while being supported by friendly and positive teamwork.
The role
Toll Group is searching for a Customer Service and Transport Manager to secure business growth, maximise profitability and client retention by maintaining customer satisfaction through the effective management of the Customer Service and Transport teams.
This position will be based in Westmeadows, and manage up to 13 direct reports across the customer service and transport teams. You will be actively contributing to customer tenders, managing our transport suppliers, and out internal and external stakeholders.
Join a team that takes pride in the culture of their teams, has ongoing internal development opportunities and clear succession planning.
As the Customer Service and Transport Manager your responsibilities will be:
About you
To be successful in this role, you will need:
What moves you?
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don't meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
To find out more about us visit
You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.