Customer Service Manager - Melbourne, Australia - Bulk Group

Description

About Us

Bulk Group – Tech-Centric Supply Chains. People-Centric Partnerships.

#TEAMBULK are:

• a vibrant, passionate workforce that value dedication, positivity and innovation.
• a unified team comprised of individuals who pursue excellence and who work collaboratively to achieve the best outcomes both for their teammates and their clients.
• a business that values professional development and as a priority, link our team members into opportunities for learning, growth and fostering talent.

We invest in our #TEAMBULK culture and seek to ensure our team are engaged with and find fulfilment in the positive workforce we strive to create.

About the Role

Leading a team of dedicated customer service specialists, the Customer Service Manager is responsible for overseeing our customer service operations within our supply chain logistics and transport division. This responsibility also includes our Carrier Escalations function, ensuring exceptional service delivery and customer satisfaction. Additionally, the Manager plays a pivotal role in enhancing carrier relationships, mitigating risks and upholding operational efficiencies across the business.

Key Responsibilities

We are seeking a results-orientated leader with the vision, energy and experience to:

• Lead, mentor and motivate a team of customer service specialists to achieve performance targets and deliver exceptional service
• Maintain high levels of customer satisfaction and service delivery
• Analyse customer feedback and operational data to identify opportunities for process improvement and service enhancement
• Collaborate with cross-functional teams to streamline workflows and drive continuous improvement
• Foster a positive workplace culture that prioritises a team-first collective mindset

Qualifications & Experience

• Customer Satisfaction, Customer Service Management, and Customer Support skills
• Analytical Skills for monitoring and analysing customer service data
• Excellent Communication skills for effective internal and external communication
• Experience in the logistics or supply chain industry is a plus
• Strong problem-solving and decision-making abilities
• Ability to lead and motivate a team

Further Information

In addition to joining an innovative, tech-centric company partnering with leading international brands, this role with Bulk Group offers a positive, people-centric working environment, an attractive salary package, onsite parking and modern office and warehouse environment.

Next Steps

Please apply with your updated resume and cover letter. To be considered for this role you must be able to work in Australia. Applicants will be required to provide evidence of their Australian work rights and willing to undergo a National Police Check, medical assessment and drug and alcohol testing.