-
Team Leader
4 days ago
Real Estate Career Developer Melbourne, AustraliaResults driven leader who knows how to motivate a team · - Exceptional attention to details and the ability to streamline processes · - A proven history of exceptional Property Management skills · Join Our Elite Team as a Dynamic Team Leader in Melbourne's Inner North West · Are ...
-
Team Leader
1 day ago
Brightside Recruitment Melbourne, AustraliaSenior Leadership Role · - Melbourne Wide · - Social Work · **Organisaiton**: · Brightside Recruitment is seeking a passionate individual is keen on making a difference to the lives of young people facing homelessness. Leading the way and making a real difference to at-risk young ...
-
Team Leader
5 days ago
Department of Health Melbourne City Centre, Australia***: · Team leaders provide professional advice and direction regarding the resolution of a broad range of complex and sensitive matters in relation to the regulation of registered health practitioners. · In general, Team leaders lead, motivate and support a small team to ensure ...
-
Team Leader
1 week ago
Belgravia Health & Leisure Group Pty Ltd Melbourne, Australia**Team Leader - Contact Centre** · **VIC, Collingwood 3066** · - An excellent opportunity for an emerging leader to step up and make an impact. · - Full-time, permanent position. · - Hybrid working model: 3-4 days in the office. · Belgravia Leisure's customer care team is looking ...
-
Team Leaders
2 days ago
Tradewind Australia Melbourne, AustraliaContract Type: · - Permanent- Location: · - Melbourne, Victoria, Australia- Industry: · - Social Work- Salary: · - AU$ AU$115000 per annum- Start Date: · - ASAP- Reference: · - BBBH319949_ Contact Name: · - Mental Health- Job Published: · - May 17, 2023- **Contract and permanent ...
-
Team Leader
1 week ago
Australian Bureau of Meteorology Melbourne, AustraliaExecutive Level 2, Ongoing · - Melbourne · The Satellite Data Assimilation Team Leader will lead a team in the Research Program aimed at advancing the utilisation of satellite information to improve numerical environmental and weather prediction model performance, ensuring an inc ...
-
Team Leader
1 week ago
The Royal Melbourne Hospital Melbourne, AustraliaReference Number Position Title- Team Leader - Recruitment Services- Location- The Royal Melbourne Hospital - City Campus, Parkville- Award- Admin Officers [10]- Advertisement text**Join Our Team as Team Leader of Recruitment Services** · - **Opportunity to develop your leadershi ...
-
Team Leader
3 days ago
Court Services Victoria Melbourne, AustraliaLocation: Melbourne | CBD · Job type: Full time / until 31 December 2023 · Organisation: Court Services Victoria · **Salary**: $72,751 - $88,336 · Occupation: Administration/Secretarial · Reference: VG/VT0212A · - Fixed Term - Full Time - VPS3 position until December 2023 · - An ...
-
Team Leader
1 week ago
SMAART Recruitment Melbourne, AustraliaJoin one of Australia's largest Telco companies · - Receive training and opportunities to learn new skills · - $60,000 - $65,000 + super | Melbourne CBD office | Hybrid position · We are seeking a stand out · **Team Leader** to join a global BPO on a 12-month contract, working fo ...
-
Team Leader
4 days ago
Department of Education Melbourne, AustraliaLocation: Melbourne | CBD · Job type: Full time · Organisation: Department of Education · **Salary**: $105,479 - $127,621 · Occupation: Education and Training · Reference: VG/VG/DE/VATL/ · An exciting opportunity to join our team and play an important role in the Victorian Acade ...
-
Team Leader
1 week ago
Austin Health Melbourne, AustraliaLocation: Melbourne | Northern Metropolitan · Job type: Full time · Organisation: Austin Health · **Salary**: Salary not specified · Occupation: Administration/Secretarial, Human Resources, Legal, Occupational Health and Safety · Reference: 50739 · - **Team Leader - Full time rol ...
-
Team Leader
4 days ago
Department of Education Melbourne City Centre, AustraliaAt the Academy, we are passionate about meaningful and exciting work that has an impact on education and student outcomes. Our shared purpose is to create and offer evidence-informed professional learning programs, events and initiatives designed to take Victoria's highly skilled ...
-
Team Leader
1 week ago
Gough Recruitment Melbourne, Australia**GOOD TO KNOW**: · We are working with a renowned and rapidly growing real estate agency inner Melbourne · They are seeking a dynamic and driven individual to be their next Team Leader This is an exceptional opportunity for a talented individual looking to lead a successful team ...
-
Team Leader
1 day ago
State Revenue Office Melbourne, AustraliaLocation: Melbourne | CBD · Job type: Other · Organisation: State Revenue Office · **Salary**: $117,718 - $128,897 · Occupation: Accounting · Reference: VG/SRO/TL/DEBTMGMT/0524 · At least one (1) ongoing and one (1) fixed-term Grade 5.2 Team Leader positions are being offered in ...
-
Team Leader
1 week ago
Labourpower Recruitment Services Melbourne, AustraliaWe are seeking energetic and passionate aspiring Team Leaders to lead and co-ordinate a team of operators, to manufacture product as required in the production plan, and drive a culture of continuous improvement within the team. · Reporting to the Shift Manager, your role will sp ...
-
Team Leader
4 days ago
Zoom Recruitment Melbourne, AustraliaJoin our dynamic and successful National Recruitment Agency, specialising in Temporary and Permanent Recruitment across various sectors, including Industrial, Commercial, Civil, Mining, and Construction. · Recognized as a certified "great place to work," we've achieved remarkable ...
-
Team Leader
1 week ago
McMillan Shakespeare Group Melbourne, AustraliaTeam Leader - Knowledge Management and Quality Assurance · At MMS, our purpose is clear: To make a difference to people's lives. Guided by this commitment, we offer tailored solutions to clients and customers across our businesses in Australia and New Zealand. Our vision is to be ...
-
Team Leader
1 week ago
HAYLO People Melbourne, AustraliaJoin one of Australia's most trusted brands in the workers compensation sector · - Step into a brand new Team Leader role which you can truly shape as your own · - Generous salary, bonus scheme, annual pay reviews, values-driven culture · HAYLO People is an award-winning recruitm ...
-
Team Leader
5 days ago
GHD Melbourne, Australia**A new world of opportunity awaits - let's take on the big challenges together** · GHD Victoria is looking for an innovative and experienced civil professional in a **Team Leader **position to support the day-to-day operation, growth and management of the group, and a growing te ...
-
Team Leader
4 days ago
Gough Recruitment Melbourne, AustraliaSenior Management Opportunity with a Leading Multiple Office Agency · - Be a Key Player in the Growth & Development of Company · - Above Market Salary Package on Offer - UP TO $120K + INCENTIVES · This is a rare opportunity for an experienced Senior Property Manager to come on bo ...
Team Leader - Melbourne, Australia - ABPOAPL Acquire BPO Australia Pty. Ltd.
Description
We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world
We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world
The primary role of the Team Leader, located in Melbourne Australia, is to manage team members/agents to ensure that key client deliverables are met and exceeded. This will be dependent on the campaign you work on and Key Performance Indicators (KPIs) outlined by the client being serviced.
Key focus areas will include team and agent development/engagement, process improvement, compliance and quality assurance.
Your Accountabilities In this position you will be working in our Operations team and directly reporting to the relevant Operations Manager, Australia.
Core Operational | In line with your operational remit
• Undertake daily ongoing training and development of existing team members to up-skill staff
• Drive improvement projects and ensure all staff are actively working towards achieving targets and KPIs as set by Operations Manager – daily/weekly/monthly
• Liaise with Operations Manager to identify strategies and ways to improve efficiency and performance within the channel
• Organise daily motivational meetings and team feedback sessions
• Work cooperatively and effectively with internal and external stakeholders
• Depending on team staffing and rostering levels, when required, accept or make calls and provide effective and efficient service to customers
• Ensure daily administration tasks are adhered to maintain a tidy and efficient working environment
• Assist the P&C Team in following up employee documentation if required
• Ensure customer complaints are actioned and resolved as per customer service guidelines
• Must be willing to lead by example and engage with customers, double-jack with staff to provide mentoring and guidance
• Act as the client representative in the event an enquiry, investigation or complaint escalates and cannot be resolved by the Agent
• Role model appropriate behaviour in terms of demonstrating compliance in punctuality, reliability and teamwork
Your Capabilities
The key capabilities you will need to demonstrate in this role are: Flexibility and adaptability
• Adjust approach in line with changing priorities, is open to acquiring and developing skills and knowledge, adapt to new ways of working or organise work to deliver results Managing People
• Builds an organisational culture in line with Acquire values; Inspires commitment of others towards goals and vision of the organisation
• Drives a positive organisational culture
• Promotes and maintains the wellbeing and motivation of others Innovation and Continuous Improvement
• Process ideas and concepts across the business to develop new and different ways of thinking, working, or delivering solutions
• Strives to improve efficiency, effectiveness, and quality of work Self-Awareness
• Has conscious understanding of the impacts of own behaviours, emotions, and thought processes
• Takes action to improve personal effectiveness Business and Commercial Acumen
• Ability to drive financial performance and meet targets Communicate with Impact
• Use various communication types to convey information, ideas, and insights in ways that maximizes understanding of key messages Critical Thinking and Problem Solving
• Objectively analyse and evaluate available data, points of view, needs of stakeholders and potential solutions before recommending relevant actions or decisions
Your Measures of Success
The key metrics you will need to deliver in this role are:
• Development of a team environment and workplace climate that facilitates high levels of productivity and minimised time lost through unplanned absences
• Ensure results and targets are being met (varied and communicated accordingly)
• Overall employee effectiveness, Quadrature Amplitude Modulation (QAM) and calibration results
• Maintain employee adherence and ensure a high level of staff retention within your team
• Administrative transactions are processed accurately and with a high level of quality About You Your Experience
• Previous experience as a Customer Contact Officer is essential
• Demonstration of prior performance and ability in a Team Leader or 2nd in Charge capacity, overseeing a team of agents
• Familiarity with contact center technology and software Your Qualifications
• No essential requirement however studies and/or experience in industry verticals or relevant tertiary qualifications in management/supervision would be highly regarded
Join the A-Team and experience the A-Life
Join the A-Team and experience the A-Life