Team Leader - Melbourne City Centre, Australia - Department of Health
Description
***: Team leaders provide professional advice and direction regarding the resolution of a broad range of complex and sensitive matters in relation to the regulation of registered health practitioners.In general, Team leaders lead, motivate and support a small team to ensure we meet our performance standards within our Service Charter.
Team leaders typically lead a team with a specific function, such as the early resolution of matters, investigating complex complaints and conducting reviews or own motion investigations into systemic concerns.
All Team leaders must have the capability to move seamlessly across all of our office's functions and contribute to the achievement of our strategic goals.
Are you:
- a leader who can motivate a team to meet high standards?
- a confident decision maker with experience working in an oversight entity?
- an effective and confident communicator with excellent written and verbal communication skills?
Accountabilities
- manage the intake and assessment of new complaints and enquiries received by the NHPO, including by rostering staff to answer phone calls and respond to written correspondence. This may include liaising with other Team leaders to ensure adequate coverage due to staff absences.
- In partnership with their manager and other Team leaders, oversee the management of complaints, enquiries and FOI matters received by the NHPO.
a) recorded in the NHPO's case management system, including accurately saving documents and other relevant information
b) responded to within the NHPO's service standards and individual performance targets.
- Where applicable, lead, motivate, and support a small team by:
c) being available to manage escalated phone calls when staff are communicating with individuals who have complex concerns or are exhibiting unreasonable behaviour
- Provide leadership by supporting team members to achieve their potential, including by:
b) developing annual performance development plans with team members
c) providing timely and constructive feedback to team members, to enable the completion of tasks within agreed timeframes
d) assisting with the recruitment of new team members.
- Work in partnership with their manager and other Team leaders to ensure cooperation between staff, the most effective use of resources and consistency in approach.
- Liaise with stakeholders to obtain information and documentation required to support our work and the workflow between different teams.
HOW TO APPLY:
For this position, you are not required to address each of the key selection criteria in a separate written document.
For further information please visit the Department of Health
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