Jobs
>
Team Leader
>
Melbourne

    Team Leader - Victoria, Australia - Belgravia Leisure

    Belgravia Leisure
    Belgravia Leisure Victoria, Australia

    1 week ago

    Default job background
    Description

    The Role

    As a Team Leader in the Contact Centre at Belgravia Leisure, you will possess the skills to recruit, effectively manage performance and lead teams. This includes attracting and selecting talented individuals, overseeing their performance through coaching and feedback and providing leadership to achieve collective/individual goals.

    Office Location

    Our updated Collingwood warehouse office, just off Hoddle Street, offers a bright, light-filled space, a short 5-minute walk from all transportation options. Enjoy amenities like fast WIFI, bike storage, showers and complimentary tea, coffee, and water. Benefit from private phone booths, community events and well-equipped meeting rooms for a comfortable and productive work environment.

    Other responsibilities include:

  • Managing various channels: voice (inbound/outbound), web messaging, SMS and email.
  • Leading consultants to achieve goals and metrics.
  • Ensuring clear and engaging communication with customers.
  • Achieving sales/service targets through staff development and performance monitoring.
  • Developing a team of highly professional and motivated Contact Centre Consultants.
  • Assessing and addressing performance issues promptly.
  • Fostering effective relationships with venue managers and head of department staff.
  • Implementing corrective action plans for employee performance improvement.
  • Collaborating with your line manager on termination decisions when necessary.
  • Ensuring adherence to company policies and legal requirements in the termination process.
  • Performing additional duties as guided by your line manager.

    • Requirements

  • Experience managing a team of 10-15 direct contact centre consultant reports.
  • Excellent leadership, people management and team management skills.
  • Contact Centre experience in a similar environment.
  • Ability to inspire and create enthusiasm, energy and cooperation in others.
  • Coaching and encouraging staff to perform at their optimum level.
  • Workflow management and efficiency skills.
  • Understanding of contact centre practices, dependencies and operations.
  • Ability to work under pressure and make effective decisions.

    • Desirables

  • Familiarity with Microsoft Office Suite.
  • CRM experience, including Microsoft Dynamics.
  • Contact centre-specific software, such as Genesys Cloud.
  • Understanding of contact centre metrics.

    • Benefits

  • Competitive Salary.
  • Flexible Work Arrangements.
  • Free Gym Membership.
  • Employee Benefits Program.
  • Key role in the growth of our contact centre expansion.
  • Opportunities for ongoing training and career development.

    • Belgravia Leisure is an equal opportunity employer, encouraging applications from qualified and diverse candidates. For further information about the role, please contact Terry Terzioski at

  • Real Estate Career Developer

    Team Leader

    4 days ago

    Real Estate Career Developer Melbourne, Australia

    Results driven leader who knows how to motivate a team · - Exceptional attention to details and the ability to streamline processes · - A proven history of exceptional Property Management skills · Join Our Elite Team as a Dynamic Team Leader in Melbourne's Inner North West · Are ...

  • Brightside Recruitment

    Team Leader

    1 day ago

    Brightside Recruitment Melbourne, Australia

    Senior Leadership Role · - Melbourne Wide · - Social Work · **Organisaiton**: · Brightside Recruitment is seeking a passionate individual is keen on making a difference to the lives of young people facing homelessness. Leading the way and making a real difference to at-risk young ...

  • Belgravia Health & Leisure Group Pty Ltd

    Team Leader

    1 week ago

    Belgravia Health & Leisure Group Pty Ltd Melbourne, Australia

    **Team Leader - Contact Centre** · **VIC, Collingwood 3066** · - An excellent opportunity for an emerging leader to step up and make an impact. · - Full-time, permanent position. · - Hybrid working model: 3-4 days in the office. · Belgravia Leisure's customer care team is looking ...

  • Department of Health

    Team Leader

    5 days ago

    Department of Health Melbourne City Centre, Australia

    ***: · Team leaders provide professional advice and direction regarding the resolution of a broad range of complex and sensitive matters in relation to the regulation of registered health practitioners. · In general, Team leaders lead, motivate and support a small team to ensure ...

  • Tradewind Australia

    Team Leaders

    2 days ago

    Tradewind Australia Melbourne, Australia

    Contract Type: · - Permanent- Location: · - Melbourne, Victoria, Australia- Industry: · - Social Work- Salary: · - AU$ AU$115000 per annum- Start Date: · - ASAP- Reference: · - BBBH319949_ Contact Name: · - Mental Health- Job Published: · - May 17, 2023- **Contract and permanent ...

  • Australian Bureau of Meteorology

    Team Leader

    1 week ago

    Australian Bureau of Meteorology Melbourne, Australia

    Executive Level 2, Ongoing · - Melbourne · The Satellite Data Assimilation Team Leader will lead a team in the Research Program aimed at advancing the utilisation of satellite information to improve numerical environmental and weather prediction model performance, ensuring an inc ...

  • The Royal Melbourne Hospital

    Team Leader

    1 week ago

    The Royal Melbourne Hospital Melbourne, Australia

    Reference Number Position Title- Team Leader - Recruitment Services- Location- The Royal Melbourne Hospital - City Campus, Parkville- Award- Admin Officers [10]- Advertisement text**Join Our Team as Team Leader of Recruitment Services** · - **Opportunity to develop your leadershi ...

  • Court Services Victoria

    Team Leader

    3 days ago

    Court Services Victoria Melbourne, Australia

    Location: Melbourne | CBD · Job type: Full time / until 31 December 2023 · Organisation: Court Services Victoria · **Salary**: $72,751 - $88,336 · Occupation: Administration/Secretarial · Reference: VG/VT0212A · - Fixed Term - Full Time - VPS3 position until December 2023 · - An ...

  • SMAART Recruitment

    Team Leader

    1 week ago

    SMAART Recruitment Melbourne, Australia

    Join one of Australia's largest Telco companies · - Receive training and opportunities to learn new skills · - $60,000 - $65,000 + super | Melbourne CBD office | Hybrid position · We are seeking a stand out · **Team Leader** to join a global BPO on a 12-month contract, working fo ...

  • Department of Education

    Team Leader

    4 days ago

    Department of Education Melbourne, Australia

    Location: Melbourne | CBD · Job type: Full time · Organisation: Department of Education · **Salary**: $105,479 - $127,621 · Occupation: Education and Training · Reference: VG/VG/DE/VATL/ · An exciting opportunity to join our team and play an important role in the Victorian Acade ...

  • Department of Education

    Team Leader

    4 days ago

    Department of Education Melbourne City Centre, Australia

    At the Academy, we are passionate about meaningful and exciting work that has an impact on education and student outcomes. Our shared purpose is to create and offer evidence-informed professional learning programs, events and initiatives designed to take Victoria's highly skilled ...

  • Austin Health

    Team Leader

    1 week ago

    Austin Health Melbourne, Australia

    Location: Melbourne | Northern Metropolitan · Job type: Full time · Organisation: Austin Health · **Salary**: Salary not specified · Occupation: Administration/Secretarial, Human Resources, Legal, Occupational Health and Safety · Reference: 50739 · - **Team Leader - Full time rol ...

  • Gough Recruitment

    Team Leader

    1 week ago

    Gough Recruitment Melbourne, Australia

    **GOOD TO KNOW**: · We are working with a renowned and rapidly growing real estate agency inner Melbourne · They are seeking a dynamic and driven individual to be their next Team Leader This is an exceptional opportunity for a talented individual looking to lead a successful team ...

  • State Revenue Office

    Team Leader

    1 day ago

    State Revenue Office Melbourne, Australia

    Location: Melbourne | CBD · Job type: Other · Organisation: State Revenue Office · **Salary**: $117,718 - $128,897 · Occupation: Accounting · Reference: VG/SRO/TL/DEBTMGMT/0524 · At least one (1) ongoing and one (1) fixed-term Grade 5.2 Team Leader positions are being offered in ...

  • Labourpower Recruitment Services

    Team Leader

    1 week ago

    Labourpower Recruitment Services Melbourne, Australia

    We are seeking energetic and passionate aspiring Team Leaders to lead and co-ordinate a team of operators, to manufacture product as required in the production plan, and drive a culture of continuous improvement within the team. · Reporting to the Shift Manager, your role will sp ...

  • Zoom Recruitment

    Team Leader

    4 days ago

    Zoom Recruitment Melbourne, Australia

    Join our dynamic and successful National Recruitment Agency, specialising in Temporary and Permanent Recruitment across various sectors, including Industrial, Commercial, Civil, Mining, and Construction. · Recognized as a certified "great place to work," we've achieved remarkable ...

  • McMillan Shakespeare Group

    Team Leader

    1 week ago

    McMillan Shakespeare Group Melbourne, Australia

    Team Leader - Knowledge Management and Quality Assurance · At MMS, our purpose is clear: To make a difference to people's lives. Guided by this commitment, we offer tailored solutions to clients and customers across our businesses in Australia and New Zealand. Our vision is to be ...

  • HAYLO People

    Team Leader

    1 week ago

    HAYLO People Melbourne, Australia

    Join one of Australia's most trusted brands in the workers compensation sector · - Step into a brand new Team Leader role which you can truly shape as your own · - Generous salary, bonus scheme, annual pay reviews, values-driven culture · HAYLO People is an award-winning recruitm ...

  • GHD

    Team Leader

    5 days ago

    GHD Melbourne, Australia

    **A new world of opportunity awaits - let's take on the big challenges together** · GHD Victoria is looking for an innovative and experienced civil professional in a **Team Leader **position to support the day-to-day operation, growth and management of the group, and a growing te ...

  • Gough Recruitment

    Team Leader

    4 days ago

    Gough Recruitment Melbourne, Australia

    Senior Management Opportunity with a Leading Multiple Office Agency · - Be a Key Player in the Growth & Development of Company · - Above Market Salary Package on Offer - UP TO $120K + INCENTIVES · This is a rare opportunity for an experienced Senior Property Manager to come on bo ...