Jobs
>
Sydney

    IT Manager - Sydney, Australia - TMGM

    TMGM
    TMGM Sydney, Australia

    16 hours ago

    Default job background
    Description

    The IT Manager will play a crucial role in managing our IT operations across multiple countries. You will be responsible for leading a team of IT support technicians, ensuring the delivery of high-quality technical support and services. This position demands a leader who can foster a culture of collaboration, innovation, and excellence across different cultures and time zones. Your strategic input will help align our IT support services with our business objectives, enhancing our operational efficiency and technological advancement.

    Key Responsibilities

    • Oversee the IT Service/Support Team across various locations, ensuring the delivery of high-quality technical support and service to all users.
    • Lead, mentor, and manage a multicultural team of IT support technicians, fostering an environment of collaboration, inclusivity, and professional development.
    • Develop, implement, and refine IT service management policies and procedures, including incident management, service request handling, and escalation processes, to improve efficiency and user satisfaction.
    • Ensure the team is fully equipped with the necessary tools and training to provide exceptional support for hardware, software, and network issues.
    • Coordinate with international IT teams to align support services and share best practices, ensuring consistency and quality of service across all regions.
    • Manage the IT helpdesk operations, including monitoring service level agreements (SLAs) to ensure targets are met and identifying areas for improvement.
    • Facilitate regular team meetings and training sessions to stay updated on technological advancements, cybersecurity threats, and IT support techniques.
    • Conduct performance evaluations and encourage a culture of feedback within the team to drive continuous improvement.
    • Develop and manage the IT support budget, ensuring optimal allocation of resources and cost-efficiency.
    • Act as a point of escalation for complex issues or customer complaints, ensuring timely and effective resolution.
    • Collaborate with senior IT management to align the IT Service/Support strategy with the overall business objectives, identifying opportunities for improvement and innovation in service delivery.

    Requirements

    • Proven experience in IT management, preferably in a multinational environment.
    • Strong leadership skills with experience managing diverse, multicultural teams.
    • Excellent understanding of IT service management principles, cybersecurity, and data management.
    • Experience in strategic planning, project management, and vendor negotiations.
    • Strong problem-solving skills and the ability to work under pressure.
    • Bilingual proficient in English and Mandarin for both verbal and written communication.
    • Ability to travel internationally as required.

    Benefits

    • Dynamic Work Environment: Work in a dynamic, multinational environment where innovation and forward thinking are at the forefront of what we do.
    • Team Culture: Join a team that values open communication, mutual respect, and support. We believe in empowering our employees, celebrating successes together, and learning from challenges in a collaborative atmosphere.
  • Moody's

    Manager, Relationship Management

    1 day ago

    Moody's Sydney, Australia

    **Location: Sydney (Hybrid)** · **Department** · The team is part of a broader group based in 8 offices across Asia Pacific and responsible for developing commercial relationships with rating customers including financial institutions, corporates, infrastructure and sub-sovereign ...

  • Reserve Bank of Australia

    Manager - Service Management

    1 day ago

    Reserve Bank of Australia Sydney, Australia

    More excellence, less vanilla · We are looking for a switched-on Manager, Service Management. You will be responsible for ensuring that the Service Management team effectively manages the IT service management functions on behalf of the Bank. · You will get some of the best learn ...

  • Qantas Airways Limited

    Manager Case Management

    1 day ago

    Qantas Airways Limited Sydney, Australia

    Are you an employee relations practitioner with excellent investigation skills or a lawyer seeking a change of scenery? If so, we would love to talk to you about joining our dynamic, collegiate team- Work on a variety of challenging and interesting employee relations matters acro ...

  • EY

    Assistant Manager or Manager

    1 day ago

    EY Sydney, Australia

    **The opportunity** · Our Financial Services Audit and Assurance department is expanding our Operational Risk and Controls team as we continue to grow with client demand in this space. This is an exciting, rapidly growing team that is looking for someone to help us build our busi ...

  • Zoom Recruitment

    IT Manager

    1 day ago

    Zoom Recruitment Sydney, Australia

    **Australian specialist Manufacturer**: · - **Part of global organisation**: · - **Western Sydney location** · **THE COMPANY** · Our client is the Australian division of a leading global organisation who manufacture and distribute a wide range of specialist equipment which is uti ...

  • people2people

    IT Manager

    14 hours ago

    people2people Sydney, Australia

    **IT Manager** · - **Contract until June 2024**: · - **Hybrid WFH**: · - **Non for Profit** · **Bout the client**: · Our client is a government backed Non for profit organisation devoted to supporting the community within the healthcare sector. Based in North Sydney, they are see ...

  • NSW Government -Department of Communities and Justice

    Manager, Program Management Office

    1 day ago

    NSW Government -Department of Communities and Justice Sydney, Australia

    **Manager, Program Management Office** · - Exciting and rewarding opportunity to lead a team & guide the successful delivery of programs and projects for the Aboriginal Housing Office · - 1 X Temporary full-time opportunity - up to 6 months · - Location: Parramatta, Dubbo, or Cof ...

  • QBE Insurance

    Manager, Obligations Management, Investments

    1 day ago

    QBE Insurance Sydney, Australia

    **Primary Details** · Time Type: Full time · Worker Type: Employee · - **Location**:Sydney · - **Type**:12 month fixed term contract with the potential to convert to permanent, full time · **The opportunity** · Support Group Investment (GI) & Group Treasury (GT) to ensure interna ...

  • NSW Trustee & Guardian

    Manager - Proactive Customer Management

    1 day ago

    NSW Trustee & Guardian Sydney, Australia

    About the role · - Ongoing. 35 hours per week. · - Location: Customer Specialist Centre, Surry Hills. Flexible and hybrid working options available. · - Clerk Grade: 9/10 Level. Base salary $120,859 to $133,183 plus super and annual leave loading. · About the team · The Estate Ma ...

  • Hitachi Energy

    Asset Management Practice Manager

    1 day ago

    Hitachi Energy Sydney, Australia

    **At Hitachi Energy our purpose is advancing a sustainable energy future for all. We bring power to our homes, schools, hospitals and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities a ...

  • Qantas Airways Limited

    Manager, Case Management Support

    1 day ago

    Qantas Airways Limited Sydney, Australia

    Are you an employee relations practitioner with excellent investigation skills or a lawyer seeking a change of scenery? If so, we would love to talk to you about joining our dynamic, collegiate team- Work on a variety of challenging and interesting employee relations matters acro ...

  • Grill'd

    Assistant Managers/floor Managers

    1 day ago

    Grill'd Sydney, Australia

    Are you a hospo manager who has recently relocated to Sydney on a Working Holiday Visa? We're on the hunt to find Assistant Restaurant Managers/Floor Managers to lead our teams across multiple sites in Sydney CBD including: · - Westfield Sydney (CBD) · - Crown St - Darlinghurst · ...

  • QBE Insurance

    Manager, Obligations Management, Investments

    14 hours ago

    QBE Insurance Sydney, Australia

    **Primary Details** · Time Type: Full time · Worker Type: Employee · - **Location**:Sydney · - **Type**:12 month fixed term contract with the potential to convert to permanent, full time · **The opportunity** · Support Group Investment (GI) & Group Treasury (GT) to ensure interna ...

  • NSW Government -NSW Trustee and Guardian

    Manager - Proactive Customer Management

    1 day ago

    NSW Government -NSW Trustee and Guardian Sydney, Australia

    Ongoing. 35 hours per week. · - Location: Customer Specialist Centre, Surry Hills. Flexible and hybrid working options available. · - Clerk Grade: 9/10 Level. Base salary $120,859 to $133,183 plus super and annual leave loading. · **About us** · At NSW Trustee & Guardian, we prot ...

  • QBE Insurance

    Manager, Obligations Management, Investments

    14 hours ago

    QBE Insurance Sydney, Australia

    **Primary Details** · Time Type: Full time · Worker Type: Employee · - **Location**:Sydney · - **Type**:12 month fixed term contract with the potential to convert to permanent, full time · **The opportunity** · Support Group Investment (GI) & Group Treasury (GT) to ensure interna ...

  • Westpac Group

    Manager, Group Expense Management

    1 day ago

    Westpac Group Sydney, Australia

    Sydney location · - Permanent, full time · - Hybrid working environment · **How will I help?** · This role is part of the Corporate Services finance team. Working with a group of professionals this role will deliver strong financial control through the adherence to policies, proc ...

  • NSW Department of Communities and Justice

    Manager - Proactive Customer Management

    1 day ago

    NSW Department of Communities and Justice Surry Hills, Australia

    Division: Estate Management- Location: Surry Hills, NSW, AU, 2010- Req ID: Ongoing. 35 hours per week. · - Location: Customer Specialist Centre, Surry Hills. Flexible and hybrid working options available. · - Clerk Grade: 9/10 Level. Base salary $120,859 to $133,183 plus super an ...

  • ING

    Assistant Manager, Fraud Risk Management

    1 day ago

    ING Sydney, Australia

    It's a fun and exciting time to join ING. We've been named the 'World's Best Bank' for the last 3 years and following a reinvention of our **Fraud Team** we're looking for an **Assistant Manager, Fraud Risk Management **to join our growing Customer Operations Department. · In thi ...

  • Microsoft

    Customer Success Account Manager Management

    14 hours ago

    Microsoft Sydney, Australia

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us no ...

  • people2people

    Facilities Manager

    14 hours ago

    people2people Sydney, Australia

    **The Company** · This training and education organisation is very well recognised and highly regarded. Boasting a supportive and inclusive culture, this organisation upholds the values of excellence and rewards hard work. There is now an opportunity for a Facilities Manager to j ...