- Provision of Level 1 and 2 technical support following the ITIL methodology.
- Usage of call centre and ServiceNow as a service management tool.
- Provide face to face floor walking assistance for users.
- Support the Digital Connect Program, in assisting staff backup personal data on departmental issued devices (both laptop and mobile)
- Follow asset management procedures.
- Manage image devices following build procedures.
- Provide logistic support as required.
- Document and escalate technical issues to specialist support teams
- Provide VIP and Executive support as required
- Document known issues and help provide input to document workarounds and knowledge articles.
- Baseline clearance as a minimum.
- Experience with ITIL and ServiceNow preferred.
- Ability to work shift work commencing from 7am to 7pm, with some weekend work required.
- Government experience is desirable but not essential.
- We put people first. We believe in the power of diversity to drive innovation and our Work180 accreditation, AWEI Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
- We offer tailored career paths across our global organisation to support your professional and personal growth.
- Our customers trust us. We have an excellent reputation across the region and globally.
- Best in class reward and recognition programs – flexible work, volunteering leave and more.
- We live our values of aspiration, trust and empathy, all day, every day.
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Service Desk Support - Canberra, Australia - Fujitsu
Description
SERVICE DESK SUPPORT LEVELS 1 AND 2
We are Fujitsu
We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.
About the role
We are looking for a large number of Level 1 and Level 2 Service Desktop Supports to support the migration of ICT end user services, to our Government client's new network over a period of 6 months with an option to extend for another 6 months. You will then provide ongoing operational support to staff.
These roles would suit junior candidates with 1-2 years experience and a Baseline clearance.
About you
Responsibilities and Accountabilities:
Requirements:
Why Fujitsu?
We are an organisation with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.
As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity and inclusion strategy, we welcome applications from women and gender diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; and veterans and emergency responders.
If you don't tick every box in this job description, please don't rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes – so if this resonates with you, then please apply.
For Security cleared roles - PLEASE NOTE: Due to the inherent requirements of the role, candidates must be Australian Citizens and hold a minimum Baseline Australian Federal Government Security Clearance. The role will or will likely involve access to controlled technology, must satisfy additional restrictions and requirements as a consequence of the International Traffic in Arms Regulations and the Export Administration Regulations. As a consequence of these restrictions and requirements, applicants may be adversely impacted if they are not Australian citizens, are dual nationals, hold citizenship from proscribed countries or are not of Australian national origin. Please refer to Discrimination (Fujitsu Australia Limited) Exemption 2017 (No 1) Notifiable instrument NI ACT).
