IT Service Centre Level 4 - Canberra, Australia - Australian Secret Intelligent Service

Australian Secret Intelligent Service

Verified Company

Canberra, Australia

2 days ago

Posted by:

Olivia Brown

beBee Recruiter

Description

2023 Technologist Campaign

IT Service Centre

Levels 4-6

Salary:
$85,383 - $117,746 (Plus Superannuation)

ASIS is Australia's overseas secret intelligence collection agency. Its mission is to protect and promote
Australia's vital interests through the provision of intelligence services as directed by the Australian
Government. Its work can involve collecting intelligence relating to national security, international
relations and economic issues. It also contributes to Australia's coordinated national efforts against
terrorism, proliferation of weapons of mass destruction, and trans-national issues such as people
smuggling.

ASIS employs people in a wide range of roles, including technologists. These roles require dynamic
team players who enjoy working with stakeholders, team members and individually on projects. ASIS
is looking for people who will be able to meet tight deadlines and work to support ASIS priorities.
written communication skills; and, strong stakeholder engagement and influencing skills. Relevant
tertiary qualifications and demonstrable experience will be highly regarded.

ASIS values workplace diversity and is committed to providing a supportive, inclusive and respectful
women, people with disabilities, people that identify as LGBTIQ+ and people from culturally and
linguistically diverse backgrounds.

We offer a competitive salary package, including 22 days annual leave, shutdown between Christmas
and New Years Day, 15.4% employer superannuation contribution, access to flex time (up to Level 6
only) and generous paid maternity/paternity leave.

All positions are based in Canberra.

Role:
IT Service Centre (L4-L6)

Launch or develop your IT career and gain exposure to a wide range of technologies to find your IT
passion. The IT Service Centre provides technical support and advice across the global ASIS workforce.
Roles in this area include IT Service Desk (phone and onsite support) and Secure Data Migration
functions. ASIS also supports its staff to maintain or gain new qualifications through study and
supports upskilling via rotations within the organisation and visits to interstate and overseas locations.

Key Responsibilities and Tasks

Our IT Service Centre is the first point of contact for ICT services. You will be a key resource supporting
the corporate desktop environment and will use your initiative to provide quality customer service for
problem solving, advice and support. The work is dynamic with phone, in person and onsite support
for customers, including opportunities to work directly with technical specialist teams on resolving

complex issues, performing upgrades and delivering projects. These experiences will grow your skill
set creating pathways beyond the IT Service Desk to build a successful IT career.

Core Skills / Education, qualification and experience requirements

While there are no mandatory requirements for these roles, a blend of the following skills and

experiences will be highly regarded:
Demonstrated customer service experience

A positive approach when finding solutions for complex issues

Ability to prioritise to meet operational requirements

Excellent written communication skills for documenting issues and processes

Experience in desktop support, incident or problem management

Knowledge of, or certification in, IT Service Management certification (ITIL)

Ability to work independently

Ability to follow documented processes

Selection Criteria

the position.

Supports Strategic Direction

Supports shared purpose and direction;
Thinks strategically;
Harnesses information and opportunities; and

Shows judgment, intelligence and common sense.

Achieves Results

Identifies and uses resources wisely;
Applies and builds professional expertise;
Responds positively to change; and

Takes responsibility for managing work projects to achieve results.

Supports Productive Working Relationships

Nurtures internal and external relationships;
Listens to, understands and recognises the needs of others;
Values individual differences and diversity; and

Shares learning and supports other.

Displays Personal Drive and Integrity

Demonstrates public service professionalism and probity;
Engages with risk and shows personal courage;
Commits to action;

Promotes and adopts a positive and balanced approach to work; and

Demonstrates self-awareness and a commitment to personal development.

Communicates with Influence

Communicates clearly;
Listens, understands and adapts to audience; and

Negotiates confidently.

Job Specific Requirements

Demonstrated experience and education relevant to the role.

Applicant Instructions:
experience for the role on offer along with a comprehensive resume detailing their work
history.

**APPLICATIONS CLOSE: Wednesday 31 May 2023
What Happens Next?

doing so may harm your suitability for employment with us.

You may be contacted via SMS regarding the next stage of the process.

months.