Service Desk Analyst - Canberra, Australia - Chandler Macleod

Chandler Macleod

Verified Company

Canberra, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Location

Australian Capital Territory, Australian Capital Territory

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Category

IT & Digital

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Salary
- $ AUD - $ AUD Annual
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Posted

08Apr2024

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Work type

Contract

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Contact

Arti Sharma

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Reference

BH159283

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Service Desk Analyst

Baseline

We are Fujitsu
We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us.

We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

About the role

We are looking for a Service Desk Analyst to provide technical assistance and support to our clients and ensuring prompt resolution of IT-related issues and inquiries.

About you

Responsibilities and Accountabilities:

Serve as the primary point of contact for all ITrelated issues and requests, including hardware and software problems, network connectivity issues, and system errors.
Diagnose and troubleshoot technical issues, utilizing problemsolving skills and technical knowledge to resolve problems in a timely manner.
Escalate complex issues to appropriate support teams or higherlevel technicians, ensuring prompt resolution and mínimal disruption to business operations.

Requirements:

Bachelor's degree in information technology, Computer Science, or related field, or equivalent combination of education and experienc
Minimum of 12 years of experience in a technical support role, preferably in a service desk or help desk environmen
Excellent communication skills, both verbal and written, with the ability to convey technical information to nontechnical users effectivel

Why Fujitsu?

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity and inclusion.

We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work.

We call this
Be Completely You.

We offer tailored career paths across our global organisation to support your professional and personal growth.
Our customers trust us. We have an excellent reputation across the region and globally.
Best in class reward and recognition programs flexible work, volunteering leave and more.
We live our values of aspiration, trust and empathy, all day, every day.