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    Desktop Support Officer - Melbourne, Australia - Centorrino Technologies

    Centorrino Technologies
    Centorrino Technologies Melbourne, Australia

    3 days ago

    Default job background
    Full time
    Description

    Welcome to Centorrino Technologies, the ultimate destination for tech enthusiasts We're not just any workplace, we've been certified as a Great Place to Work and ranked 23rd in Australia's Best Workplaces 2022, and now we've been rated as the coolest Best Place to Work in Tech 2023 With a team of over 260 tech wizards, we're constantly pushing the boundaries and working at the forefront of the tech industry in Australia and NZ.

    Our CEO Adam Centorrino is dedicated to customer service, having won the Customer Service Executive of the Year award twice, and we've also won an incredible 10 consecutive Australian Service Excellence Awards We're not just focused on our customers, we prioritise our employees too. With flexible work culture, growth opportunities, wellness benefits, and an inclusive workplace culture, we're dedicated to making sure our team members are happy.

    Now, enough about us – let's talk about you. We're expanding our dream team, and we're on the hunt for a key role to join our Professional Services Team.

    What you'll be doing

    As part of the role, you will be responsible for providing local end user support for the customers' technology environment which encompasses a combination of Microsoft Windows Workstations, Apple Mac Devices, Chromebooks, Meeting Room Technology and Mobile Devices running both Android and iOS.

    Responsibilities:

    • Utilise your skills and passion for technology to solve technical issues on Windows, Apple Mac, Chromebooks, Android and iOS based devices supporting the operating systems, hardware and client side applications on these devices. Whilst we understand that you may not have had experience with all platforms, the successful candidate will be a fast learner who enjoys expanding their knowledge;
    • Provide end users with training on how to better use their devices and assist them to learn something new;
    • Be personable with end users developing a friendly bond with customers;
    • Collaborate with your fellow colleagues to determine any processes which need improvement or can be handled more efficiently;
    • Identify problems or requests which don't have an existing process and collaborate with your peers to develop and implement one;
    • Keeping IT Office neat and tidy;
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