Angela Pruysers

I am a results-driven and excellence-oriented individual with a keen eye for detail. My passion for technology is matched by my in-depth expertise in hardware and software troubleshooting, server administration, networking, and various other IT skills. Over the course of 5+ years, I have honed my ability to provide exceptional customer service, excelling in customer support and retention. Beyond my technical proficiency, I am dedicated to learning, sharing knowledge, and fostering positive change.

• Provide Level 2 Desktop support to staff and stakeholders.
• Manage and provide technical support to staff members and stakeholders.
• Troubleshoot and resolve technical issues.
• Manage EoL projects for decommissioning and rolling out new devices.
• Support hospital-specific applications like EMR, Mastercare, etc.
• Triage tickets and assign them to the right team members.
• Active Directory administration, Exchange mail system administration.
• Visit different sites to resolve technical issues.
• Liaise with third-party providers to maintain and repair equipment.
• Manage and provide application support to staff members and internal customers.
• Efficiently manage time between taking tickets, troubleshooting issues, and studying training manuals.
• Set up new PCs according to company policy.
• Triage incoming tickets.
• Set up new users and remove ex-staff members on company-wide intranet.

• Certificate IV in Cybersecurity, Melbourne Polytechnic, Preston, Australia (Jun. 2023)
• Introduction to IoT, Cisco Networking Academy (Jun. 2022)
• Cybersecurity Essentials, Cisco Networking Academy (Jun. 2022)
• TESOL Certification, TESOL House, Phnom Penh Cambodia (Jan. 2018)
• B.Eng. – Mechanical Engineering, Ahmadu Bello University, Nigeria (Dec. 2016)