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    Service Support Consultant - Melbourne, Australia - BOQ

    BOQ
    BOQ Melbourne, Australia

    4 days ago

    Default job background
    Full time
    Description

    About the Role

    You will be responsible for supporting, through a targeted contact and escalation program, delivery of consistent, high quality, efficient operational service and risk decision outcomes, while inspiring a strong culture of collaboration, operational excellence, risk and quality management, people development, and continuous improvement.

    Key focus on providing service excellence across every broker, customer and internal / external stakeholder interaction and request by demonstrating care, empathy and confidence, building trust, taking ownership, and acting with integrity at all times; while simultaneously gathering insights and making recommendations for initiatives, changes and areas of focus to improve the end-to-end service delivery across the value chain.

    Role modelling the Group Purpose and Values, effective execution in this role will contribute towards key strategic pillars of Exceptional Customer Experience, Sustainable Profitable Growth and Enriching People as the business transforms to a Cloud Based, Digital Bank.

    About you

    Our successful candidate will demonstrate the BOQ Group values of Spirited, Optimistic, Curious, Inclusive, Accountable and Lionhearted to contribute to the purpose of Building Social Capital through Banking

    You will have:

    • Knowledge of discipline and / or the specific department subject matter
    • A growth mindset, always learning and looking for opportunities to improve self and team
    • Stakeholder engagement and communication approach, able to influence outcomes
    • Ability to navigate customer, business, and internal processes and priorities to deliver consistent, high quality performance
    • Agility and resilience to adapt to an ever-changing environment
    • Ability to understand business and customer requirements, and develop actionable insights, observations and recommendations
    • Understanding of risk management, regulatory environment, and compliance obligations
    • High level of attention to detail
    • Intermediate Microsoft Office skills (Word, PowerPoint, Excel, Outlook, Teams / SharePoint, etc)

    About Us

    BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.

    Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That's creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.

    BOQ Group's inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

    Since 2021, BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).

    In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.

    Our Perks


    • Flexible working arrangements

    • Discounted financial products

    • Salary sacrificing options

    • Paid parental leave with no minimum

    • Purchase annual leave

    • Discounted private health insurance plan

    • Employee Assistance Program (EAP)

    • Access to employee network groups focused on First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers and accessibility

    • BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index

    How to Apply

    To apply for this role at #boqgroup, follow the links or apply via our Careers Page.

    BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

    We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.

    If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

    Please no agency applications.

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