Business Support Consultant - Melbourne, Australia - Momentum Energy

Momentum Energy
Momentum Energy
Verified Company
Melbourne, Australia

1 month ago

Olivia Brown

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Olivia Brown

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Description

About the role:
As a Business Support Consultant you will operating across multiple channels, supporting the Business Support Leader primarily as a first point of customer contact to ensure external business customers are provided with first class support to fulfil their business objectives


About you and your experience:

  • Have demonstrated high level Customer Service Delivery Skills including call escalation capability and conflict management resolution. Demonstrated sense of urgency and a real desire to provide high quality service to customers at all times.
  • Have sound knowledge of Momentum processes in order to problem solve and manage escalated calls.
  • Are positive, proactive and "can do" approach to customer service delivery and conflict resolution.
  • Have a solid understanding of the Contact Centre metrics and call statistic targets.
  • Experience in selling contracts in a contact centre or equivalent environment.
  • The Ability to interact with business customers at a professional level.
  • Be highly organised and personally driven to grow and develop.
What's in it for you?

Firstly, you'll work in an incredibly fun and rewarding business that genuinely values its people and customers.

We'll support you with ongoing training, give you the opportunity to grow with our business and pursue a rewarding career with us.

You'll be primarily based in our Melbourne office, we are also open to offering you the option to work from home, chat to us about what this could look like for you


We are super proud of where we work, our workplace and work culture, we love working here We are forward thinkers and a great bunch of humans.

We pride ourselves on balancing work-life and have a range of health and well-being benefits, such as; wellness programs and a wellness allowance, discounted gym access and health insurance, volunteer leave, purchased leave and other leave options.

We are a 2022 Circle Back Initiative Employer and commit to respond to every applicant.
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