Jobs
>
Melbourne

    Customer Experience Specialist - City of Melbourne, Australia - Farm Credit Services

    Farm Credit Services
    Farm Credit Services City of Melbourne, Australia

    1 day ago

    Default job background
    Description

    Farm Credit Services of America (FCSAmerica) is a great place to work. You see it in our people and the relationships they have with each other and our customers. Our passion and commitment to serving both rural America and each other is key to our success in the marketplace. That is why we seek highly motivated, positive-thinking people who foster honesty and integrity – the core values that guide how we work and treat others.

    Seeking a facilitator of the customer journey through the loan process and all aspects of product delivery before, during and after the closing. As a Customer Experience Specialist, you will be the customer's point-of-contact, establishing strong relationships by providing exceptional levels of service and support. You will engage with customers, prospects, team members and visitors through phone, in-person, and digital channels. Responsible for monetary accounting activities, addressing customer inquiries, assisting with customer-facing technology and overall management of office operations. Accountable for application processing and coordination from the point of application through working with customers to obtain signatures.


    • Responsible for accurately documenting customer interactions and seeing them through to resolution, including collaboration with teammates and escalation to internal resources when necessary. Generate referrals by promoting core products, services and digital tools. Provide Sales Support for Sales Team.

    Monetary Activities


    • Follow established protocols to prevent fraud and risk, ensuring appropriate authorization forms are signed, and document and process all monetary transactions such as payments and wire transfers. Responsible for addressing customer inquiries related to payments, interest, and account changes, as well as resolving overdrafts and past due accounts with the involvement of other teammates, if necessary.

    Loan Application and Line of Credit Processing and Coordination


    • Coordinate new loan application needs from submission to obtaining signatures from customers. Enter applications into appropriate systems and work with officers to gather necessary financial, legal, and identification documentation. Responsible for renewal administration which includes requesting financial information from customers, submitting financials for input, and verifying customer-provided financials. Contact customers regarding renewal status and coordinate with other teammates to ensure documents are prepared. Renewal of operating line of credit.

    Office Operations:


    • Responsible for tasks like managing invoices, maintaining office supplies, coordinating loan file record retention, providing administrative support to team leaders and teammates, validating vendor identification and work orders, coordinating facility service requests, and managing pooled vehicles by scheduling maintenance and repairs.

    Education Requirements

    • Preferred Associate's Degree in Business, Finance or related majors or equivalent work experience.

    Years of Experience

    • A minimum of two years' customer service experience or equivalent work experience.

    Stand Up for Agriculture

    Sign up to help Farm Credit advocate for issues important to farmers, ranchers and the rural communities they call home.

    #J-18808-Ljbffr
  • Mars Recruitment

    Experience Personalisation Specialist

    2 days ago

    Mars Recruitment Melbourne, Australia

    The Opportunity: · Our client is an ASX listed high growth Australian organisation seeking a tech driven Experience Personalisation Specialist join one of their growing Martech teams division. Melbourne based with flexible/hybrid working they have some of the best employee benefi ...

  • Asahi Beverages

    Customer Experience Specialist

    3 hours ago

    Asahi Beverages Melbourne, Australia

    **The Role** · CUB is currently looking to hire a highly motivated, best in class Customer Experience Specialist to join our Customer Experience Centre team** **based in **Southbank, Melbourne** · If you're a problem-solving detective with a keen eye for detail this is the role f ...

  • Mars Recruitment

    Experience Personalisation Specialist

    3 days ago

    Mars Recruitment Melbourne, Australia

    The role is for a Mid level Personalisation specialist to join one of the most popular clients in Melbourne. They have some of the best employee benefits as an industry leader within the insurance and health and wellbeing industry. They filter these benefits that their customers ...

  • Inchcape

    Customer Experience Specialist

    1 week ago

    Inchcape Melbourne, Australia

    **Who are we?** · At bravoauto our core purpose is to create an incredible customer experience for the most iconic car brands in the world. We are committed to putting our customers first every time, every day, everywhere. We promise to offer more choice, more transparency, more ...

  • Xero

    Customer Experience Specialist

    1 week ago

    Xero Melbourne, Australia

    Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. · At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at ...

  • Sleeping Duck

    Showroom Experience Specialist

    1 week ago

    Sleeping Duck Melbourne, Australia

    **About Sleeping Duck**: · Sleeping Duck was founded in 2014 by engineers Winston Wijeyeratne and Selvam Sinnappan and is now one of Australia's fastest growing startups - and that's particularly unique because we design our own concept products entirely in house. · Ground-breaki ...

  • bp

    Customer Experience Specialist

    2 days ago

    bp Melbourne, Australia

    **Job Profile Summary** · **Job Advert** · - The · - **Customer Experience Specialist** role requires a self-starter with exceptional customer service focus & passion for digital as part of the Customer Experience team to contribute to a low effort customer experience for Premium ...

  • TAL

    Customer Experience Specialist

    1 week ago

    TAL Melbourne, Australia

    Company Description · TAL is Australia's life insurance specialist. Part of the Dai-ichi Life, one of Japan's largest life insurers, TAL provides life and disability insurance and income protection solutions to more Australians than any other insurer. · **What's in it for you**: ...

  • TAL

    Customer Experience Specialist

    1 week ago

    TAL Melbourne, Australia

    Company Description · TAL is Australia's life insurance specialist. Part of the Dai-ichi Life, one of Japan's largest life insurers, TAL provides life and disability insurance and income protection solutions to more Australians than any other insurer. · **What's in it for you**: ...

  • Xero

    Customer Experience Specialist

    1 week ago

    Xero Melbourne, Australia

    Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. · At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at ...

  • NEWS PERFORM

    Customer Experience Specialist

    1 day ago

    NEWS PERFORM Southbank, Australia

    **Our Business** · News Perform is a lively and innovative digital media business that promotes the racing and sports industries through innovative products and experiences. · Up to 2 million Australians a month visit our leading Australian brands including Punters, Racenet, Odds ...

  • BASF Australia Ltd.

    Customer Experience Specialist

    1 week ago

    BASF Australia Ltd. Melbourne, Australia

    **About BASF** · We are the world's leading chemical company, we create chemistry for a sustainable future. Our broad portfolio ranges from Agriculture, Performance Materials, Health & Nutrition, Chemicals, Coatings to Energy & Resources. · We are proud of our strong history of i ...

  • People and Culture

    Learning Experience Specialist

    1 week ago

    People and Culture Melbourne, Australia

    **Job no**: 520350 · **Brand**: People and Culture · **Work type**: Full time, Hybrid, Temporary · **Location**: Victoria · **Categories**: People & Culture · People and Culture have an exciting opportunity As our Learning Experience Specialist you will curate and design content ...

  • TAL

    Customer Experience Specialist

    3 days ago

    TAL Melbourne, Australia

    **Job Description**: · Servicing inbound calls for new and existing TAL & Asteron products within a timely manner to achieve team and individual service levels. · - When required, build a strong business relationship with Financial Advisors and internal stakeholders-Educating our ...

  • The Toro Company

    Customer Experience Specialist

    1 week ago

    The Toro Company Melbourne, Australia

    **The Role** · Toro is currently searching for a motivated and customer-focused applicant to join the Customer Service team - Equipment & Parts. This is a newly formed role that will be responsible for providing support to the Customer Service teams, strengthening internal relati ...

  • TAL

    Customer Experience Specialist

    4 days ago

    TAL Melbourne, Australia

    **Company Description** · Welcome to This Australian Life. · From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we're all about. We want to grow with you. Achieve with you. And support you to do your best work. That' ...

  • Medibank

    Customer Experience Specialist

    1 week ago

    Medibank Docklands, Australia

    **About ahm** · Simple, easy and affordable. That's our mission for health insurance. · We take a straightforward approach to creating positive experiences for our customers. So, our people are straightforward too. We are people who care about delivery, we like disruptive ideas a ...

  • AUTOrecruit

    Service Customer Experience Specialist

    1 week ago

    AUTOrecruit Melbourne, Australia

    OTE c$100,000 · - Monday to Friday with rostered Saturdays · - Car Allowance · Our client is seeking Service Customer Experience specialist (Service Advisor) to join their team in West Melbourne (Werribee). · - OTE c$100,000 · - Monday to Friday with rostered Saturdays · - Car Al ...

  • Incluso Services Pty Ltd

    Customer Experience Specialist

    3 hours ago

    Incluso Services Pty Ltd Coburg, Australia

    Are you ready to join Australia's newest service provider that puts both participants and staff first? · Be part of the Incluso service journey, where we aim to become Australia's leading service provider in accommodation, respite, and support services. · At Incluso Services we a ...

  • Toyota

    Customer Experience Specialist

    1 day ago

    Toyota Altona North, Australia

    Oh what a feeling · We are so much more than just the sum of our parts. Our strength comes from working together, sharing ideas to always find new ways to progress. Together, we are Toyota. · At Toyota we celebrate individual differences. You don't need to meet 100% of the criter ...