Customer Experience Specialist - Melbourne, Australia - Xero

Xero

Verified Company

Melbourne, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world.

This purpose sits at the centre of everything we do.

We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections.

Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

Are you accounting qualified and passionate about helping small businesses thrive? With positions

_commencing March & April 2023 _:

Use your accounting expertise to empower small businesses and accountants around the globe (and have fun while doing it). We are looking to fill several roles in our Customer Experience team based in Melbourne.

Meet the team

We are a group of passionate customer experience specialists. We love delivering world-class support to small businesses and accountants around the globe, empowering them to do #beautiful business.

How do we do this?

Our customers contact us online and we usually respond the same way, however sometimes it's easier to talk someone through their questions over the phone, giving them a beautiful support experience.

Through these interactions with our customers, we educate them to make sure they get the best out of our platform.

But that's not it, to ensure we deliver world-class support, we continually encourage our team to learn and flourish by providing opportunities to upskill and specialise in the areas that interest them.

We are a place where personal development, innovation, and change are not only inspired but also celebrated. Sounds good, right? It gets better

The best teams deserve the best, so from a #beautiful environment (table tennis and barista coffee included) to extensive benefits including company shares and flexible working, we love rewarding our people.

You'll feel at home here. Leave your suit in the wardrobe (it's all smart casual) and start loving Mondays again.

Some of the things you'll do:

Collaborate effectively with other teams such as Sales, Technical Specialists and Product
Utilising Accounting knowledge to provide practical, real time solutions
Maintain a high quality of written communication based on Xero's style & format
Where appropriate escalate feedback received from customers to ensure continuous improvement of Xero customer care service
Support our wider Xero teams with events and initiatives
Work with a diverse team, with some of the best technology in a modern and flexible environment
We support customers around the globe 24/7, our team here in Melbourne typically work Monday to Friday from 10.30am 7pm however we are also happy if you'd like to work a regular Saturday and have a pm shift available.

What you'll bring with you:

High level of attention to detail and strong problemsolving skills
Accounting degree and/or experience
Fantastic communication skills both written and verbal
Initiative and ability to selfmanage
A team player attitude, you love to collaborate and proactively assist other team members
And most of all, the ability to have fun whilst doing what we do best

Why Xero?

At Xero we support many types of flexible working arrangements that allow you to balance your work, your life and your passions.

We offer a great remuneration package including shares plus a range of leave options to suit your well-being. Our work environment encourages continuous improvement and career development and you'll get to work with the latest technology.

Our collaborative and inclusive culture is one we're immensely proud of.

We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully.

We are a member of Pride in Diversity, in recognition of our inclusive workplace. Our goal is to make sure you feel welcome and supported to do the best work of your life.