Learning Experience Specialist - Melbourne, Australia - People and Culture

People and Culture

Verified Company

Melbourne, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Job no: 520350

Brand:
People and Culture

Work type:
Full time, Hybrid, Temporary

Location:
Victoria

Categories:
People & Culture

People and Culture have an exciting opportunity As our Learning Experience Specialist you will curate and design content and facilitate virtual and in-person learning programs.

This role is primarily focused on the design, development and delivery of learning material to increase skills and capability. Specifically, the role supports programs within the entire learning ecosystem, from new starters and experienced employees to leaders.

The role analyses learning needs and develops instruction with initial support and guidance from a senior instructional designer and/or Team Leader.

Delivery methods include virtual and in-person facilitation, eLearning, webinars, resource toolkits, workshops and conferences.

As part of the Professional Development team, the purpose of the role is to meet our greater company objectives of continual improvement in workforce capability, employee engagement and FCTG's future growth goals.

This is a parental leave cover role and can be based in either Brisbane, Sydney or Melbourne._

What you will be doing...

1. Delivering end to end L&D services

Planning, designing, delivering and evaluating programs, courses, content, materials and resources to develop capability
Effectively engage in both small and large group (conference) settings, in person and virtually
You may be required to support other FCTG businesses as needed

2. FCTG Systems, Product and Customer Process Knowledge

Maintain intermediate to advanced knowledge across FCTG sales and customer systems required to support an outstanding external customer experience
Maintain intermediate to advanced knowledge across FCTG preferred product strategy and technology systems

3. Communication & Management

Work with a range of stakeholders to define the most suitable learning content design to meet learning objectives
Uphold FCTG values & philosophies in building and maintaining relationships with key stakeholders
Track and manage participant enrolments and cancellations and other programrelated data
Manage the collection and collation of program evaluation/assessment data to support analysis and reporting
Work in both a behaviourally flexible and agile manner with greater People and Culture team members to drive outstanding service delivery

4. Innovative & Customer Centric Mindset

Work with stakeholders to deliver work in the timeframes directed
Proactively seek and recommend improvements to both FCTG and People and Culture products, tools and processes
Maintain FCTG, brand knowledge and travel industry knowledge to support and drive value for internal stakeholders and customers
Maintain learning and development industry knowledge to support and drive value for internal stakeholders and customers

5. Design Fluency

Maintain basic to intermediate fluency in key learning systems, diagnostic and design tools (e.g. Articulate/Rise, Camtasia, SnagIt, Walk Me, Canva)
Maintain basic to intermediate fluency in key learning design and assessment methodologies
Stay abreast of best practices, emerging trends and new innovations to continually improve processes, learning and capabilities
Minimum of 3 years of experience
Demonstrated excellence in achieving business results, meeting KPIs, and delivering outstanding frontend operations
Passion for the science of learning
Proven track record of delivering exceptional customer service
Ability to think technically and strategically about systems
Skilled in building relationships across various levels, from new employees to senior executives
Highly selfmotivated and resilient team player with the capability to plan, estimate, and manage projects independently, while also contributing to team objectives
Experience in delivering virtual and online learning, blended learning, and creating supporting toolkits
Recent leadership experience
Certification IV in Training and Assessment
Additional certifications from talent and training associations are advantageous
Degree in education, design, business, human resources, information technology, or related fields
Proficient in Microsoft Office Suite (Word, PowerPoint, Excel), instructional design platforms, and tools
Strong problemsolving skills with a track record of strategizing and implementing timely solutions
Experience across multiple brands, businesses, or discipline areas

If you meet these qualifications and are interested in joining our team, we encourage you to apply

What you'll enjoy...
-
Culture:you will be employed by an inclusive company that offers a team culture like no other in the industry