- We are looking for a solution orientated Service Manager with the ability to provide an excellent experience to internal client and our clients in the field. Therefore, you will;
- Lead, manage, and mentor a team of service technicians, apprentices and subcontractors.
- Promote a positive work environment that encourages teamwork, accountability, and continuous learning.
- Recruit, interview, hire, and train technicians to meet workload demands and fulfil customer requirements.
- Organising and delivery of relevant internal and external role meetings. E.g., Tool box and client meetings
- Collaborate with Service Planners, Service Administrators and other functional team members on a frequent basis to ensure the delivery of service, maintenance works and business requirements
- Oversee and manage the entire service delivery process, from initial service requests to contract renewals.
- Manage the procurement of parts, materials, and tools necessary for maintenance, repairs, and emergency service calls.
- Backlog (WIP) management, including forecasting, monitoring, and reporting the financial performance of service agreements, service repairs and quoted works.
- Review work orders, invoices, and resource expenditures for accuracy and efficiency in managing accounts receivable.
- Address customer complaints and conduct satisfaction investigations to develop improvement plans.
- Identify potential opportunities through the existing client base to generate new leads for the sales support team.
- Provide technical expertise and support during the sales process.
- Monitor and achieve key performance indicators (KPIs) such as productivity, revenue, contract margins, and PM completion.
- Possess in-depth technical knowledge and qualifications in HVAC and/or refrigeration disciplines
- Demonstrated ability to manage and lead teams, fostering a collaborative and positive work environment to achieve common goals.
- Exhibit a proactive and resourceful approach to problem-solving, showing the ability to take initiative and find innovative solutions.
- Goal-driven with a keen eye for detail, ensuring high-quality service delivery and achieving desired outcomes.
- Able to communicate clearly and concisely with team members, customers, and stakeholders, fostering positive relationships and effective collaboration.
- Possess strong organisational abilities, enabling efficient management of tasks, resources, and time.
- Familiarity with service processes and experience using Enterprise Resource Planning (ERP) software to streamline operations and enhance efficiency.
- A team player with a can do attitude who is agile, embraces change and leads by example
- Ability to analyse data and information effectively, enabling informed decision-making and continuous process improvement.
- Experience in managing accounts or driving business development within the HVAC service industry, showcasing the ability to build and maintain strong customer relationships.
- Attractive salary package + Full time opportunity
- Excellent job stability + Ongoing training and development opportunities
- Inclusive work environment + Supportive management team
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IT Service Manager
4 days ago
Davidson Canberra, AustraliaThe Opportunity: · Discover a compelling career opportunity as an IT Service Manager, with flexibility to be based in Brisbane, Sydney, or Canberra. Join a dynamic team where you can leverage your expertise in service desk management, incident lifecycle stages, and ITIL-related ...
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Client Services Manager
3 days ago
Berritta Consulting Canberra, AustraliaJob details · Here's how the job details align with yourprofile . Pay · $80,000 - $90,000 a year · Job type · Full-time · Shift and schedule · 8 hour shift · Location · Canberra ACT · Full job description · We want to talk to you about what your next career opportunity / drea ...
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Service Delivery Manager
4 days ago
Riverbed Technology Canberra, AustraliaRiverbed. Empower the Experience · Riverbed transforms data into actionable insights and accelerates performance so organizations can deliver a seamless digital experience and drive enterprise performance. Riverbed is the only company with the collective richness of telemetry f ...
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Manager, Visitor Services
5 days ago
ACT Government Canberra, Australia Full timeDetails · : The Cultural Facilities Corporation has an exciting opportunity for an experienced Manager, Visitor Services, to lead a small team to deliver exceptional customer services and cultural experiences at the Canberra Museum and Gallery (CMAG), Lanyon Homestead, Calthorpe ...
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Events Services Manager
5 days ago
Hyatt Corporation Canberra, Australia Full timeEvents Services Manager · Hyatt Hyatt Hotel Canberra AU - CT - CanberraFood and BeverageDepartment Head/ManagerFull-timeReq ID: CAN002442Local Summary · You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies ...
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Service Transition Manager
4 days ago
ACT Government Canberra, Australia Full timeDetails · : The Digital Solutions Division within ACT Health is looking to hire a suitably qualified and energetic individual to join the team as a Service Transition Manager. · The Service Transition Manager will work in the IT Service Management (ITSM) team and will have a pas ...
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Service Configuration Manager
2 days ago
Datacom Canberra, Australia Full timeOur Why · Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow. · About the Role (your why) · We're looking for a passionate Service Configuration ...
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Manager - Clinical Services
2 days ago
Toora Women Inc Canberra, Australia Full timeAbout Us : · Toora Women Inc is a not-for-profit organisation which has been delivering gender specific services to women in the ACT and surrounds since 1982. Our mission is to be the leading organisation in the ACT providing safe, respectful support for all women who are impacte ...
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Service Delivery Manager
2 days ago
Green Light Australian Capital Territory Full timeGreen Light Worldwide are partnered with and assisting our client, a well-known, Australian professional services company, who are seeking Service Delivery Manager to assist in a long-term Defence project. · Our client is looking for candidates to work only 2 to 3 days per week f ...
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Events Services Manager
8 hours ago
Hyatt Canberra, Australia Full timeSummary · You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Events Services Manager reports directly to the Director of Food a ...
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Service Configuration Manager
2 days ago
Datacom Canberra, Australia Full timeOur Why · Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow. · About the Role (your why) · We're looking for a passionate Service Configuration ...
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Service Assurance and Optimisation Manager
4 days ago
Datacom Canberra, Australia Full timeOur Why · Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow. · About the Role · Our Customer Delivery team is the part of the business where yo ...
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Technical Services Administration Manager
5 days ago
ACT Government Canberra, Australia Full timeDetails · : The Digital Solutions Division (DSD) within ACT Health is seeking to recruit a motivated and experienced Technical Services Administration Manager who can be part of a dynamic technical team. Under the broad direction of the Director of Technical Services Hub the suc ...
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Technical Service Delivery Manager
5 days ago
Infinite Consulting Canberra, Australia Full time2 weeks agoBe among the first 25 applicants · As the Technical Services Delivery Manger you will oversee all aspects of project delivery by managing budget, scope and schedule whilst maintaining a high level of key stakeholder engagement and guide relevant projects through projec ...
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Amazon Australian Capital Territory Full timeDESCRIPTION · AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts ...
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Canberra - Account Director Managed services
2 days ago
ASG Group Australian Capital Territory Full timeCurrently employing over 2,500 staff domestically across Australia and New Zealand. NRI Australia Limited is a leading IT business solutions provider, offering IT management and consulting services, cloud solutions, business intelligence & big data and analytics and thought leade ...
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Randstad Australian Capital TerritoryMulti-year engagement · Hybrid remote working arrangements · Candidate must be an Australian citizen · Randstad Digital (Formerly Finite Recruitment) · Randstad Digital was announced under the umbrella of Randstad, the world's largest talent company and a partner of choice to ...
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Customer Service Manager
5 days ago
Myer Belconnen, Australia Full timeFrom humble beginnings in downtown Bendigo to supporting Australian communities far and wide - Myer has always been a special place, transcending beyond just a place to work. · Myer is a place for finding life-long friendships, a safe space with a big heart. Here, you're encourag ...
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Customer Service Manager
5 days ago
Myer Belconnen, Australia Permanent / Full timeJob no: · Work type: Permanent / Full time · Location: Belconnen · From humble beginnings in downtown Bendigo to supporting Australian communities far and wide - Myer has always been a special place, transcending beyond just a place to work . · Myer is a place for finding li ...
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Customer Service Manager
4 days ago
Myer Belconnen, Australia Permanent / Full timeJob no: · Work type: Permanent / Full time · Location: Belconnen · From humble beginnings in downtown Bendigo to supporting Australian communities far and wide - Myer has always been a special place, transcending beyond just a place to work . · Myer is a place for finding li ...
Service Manager - Australian Capital Territory - Carrier
Description
Country:
AustraliaLocation:
30 Bedford Street,Queanbeyan West,New South Wales,Australia,2620Build a career with confidence
Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.
The role:
This role is based in Canberra.
The Service Manager oversees and manages all aspects of the service delivery process, including contract delivery, contract renewals, account receivable management, team coordination, and customer relationship management. This role involves leading a team of service technicians and subcontractors, optimising resources, ensuring financial performance meets targets, and driving EH&S initiatives. The Service Manager is critical in maintaining high-quality service delivery while fostering positive customer relationships.
Key responsibilities:
Requirements:
Benefits:
Our commitment to you
Our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback, and always challenging ourselves to do better. This is .
Service Manager professionals in Canberra
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LUKE HARI
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Cliff Brownless
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