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    Service Transition Manager - Canberra, Australia - ACT Government

    ACT Government
    ACT Government Canberra, Australia

    1 week ago

    act government background
    Full time
    Description
    Details
    :

    The Digital Solutions Division within ACT Health is looking to hire a suitably qualified and energetic individual to join the team as a Service Transition Manager.

    The Service Transition Manager will work in the IT Service Management (ITSM) team and will have a passion for delivering results with a focus on customer service and compliance.



    In this role, you will:

    Liaise between change owners and other key stakeholders to ensure the smooth and successful transition from project or major change to support occurs.


    Provide guidance and advice to all stakeholders in relation to service transition processes and
    compliance.

    Engage with service providers including NTT, Digital, Data and Technology Solutions (DDTS) and Digitals Solutions Division staff to maintain accurate records for business systems, servers and end user devices.

    Engage with Digital Solutions Division staff to ensure content stored in the knowledge management repository (Confluence) is up to date and accurate.


    Assist with the ongoing review and uplift of service transition procedures and related knowledge base articles.

    Management of the ITSM Support Officer role.
    The ACT Public Service supports workforce diversity and is committed to creating an inclusive workplace.

    As part of this commitment, Aboriginal and Torres Strait Islander peoples, people with disability, culturally diverse people and those who identify as LGBTIQ are encouraged to apply.

    Eligibility/Other requirements:

    This role requires you to obtain and maintain an Australian Government NV1 security clearance, which will be sponsored by the ACT Health Directorate.


    To be eligible for an NV1 security clearance, you must be an Australian citizen. If you are not successful in obtaining a Security clearance, your employment in the role will not commence. If already commenced, your employment will be reassessed.
    Qualifications in ITIL or experience working in an ITIL environment or Service Transition environment would be an advantage.
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