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    Enterprise Operations Centre Manager - Australian Capital Territory - Randstad

    Randstad
    Randstad Australian Capital Territory

    17 hours ago

    randstad background
    Description
    • Multi-year engagement
    • Hybrid remote working arrangements
    • Candidate must be an Australian citizen

    Randstad Digital (Formerly Finite Recruitment)

    Randstad Digital was announced under the umbrella of Randstad, the world's largest talent company and a partner of choice to clients. Our 46,000 employees around the world make a positive impact on society by helping people to realize their true potential throughout their working life. In 2022, in our 39 markets, we helped more than 2 million people find a job that feels good and advised over 230,000 clients on their talent needs.

    The role

    The Enterprise Operations Centre Manager will play a key role in supporting the implementation of the end-to-end monitoring solution and integrating the solution into the Enterprise Operations Centre.

    The responsibilities also include:

    • Establishment and management of Enterprise Operations Centre practice as per ITIL and SIAM.
    • Responsible for Event management practice. Ensure that Alerts and Threshold limits are appropriate and trigger escalation to incidents.
    • Manager and report on Service Level Agreements (SLAs) with Service Providers.
    • Build, create, and automate reports and dashboards that reflect business priorities, metrics, and SLAs.
    • Collaborate with internal and external teams to create, deliver, and maintain automated alerting and notification focusing on reducing mean time to restore (MTTR).
    • Proactively support Incident and Problem Management.

    How to apply:

    Please hit the apply button or for more information contact Randstad Digital on

    Randstad Digital actively encourages applications from Aboriginal and Torres Strait Islander people

    At Randstad Digital, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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