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    IT Service Manager - Canberra, Australia - Davidson

    Davidson
    Davidson Canberra, Australia

    1 week ago

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    Description

    The Opportunity:

    Discover a compelling career opportunity as an IT Service Manager, with flexibility to be based in Brisbane, Sydney, or Canberra. Join a dynamic team where you can leverage your expertise in service desk management, incident lifecycle stages, and ITIL-related processes. This role offers the chance to work in diverse locations while contributing to the delivery of high-quality IT services within a supportive environment.

    The Role:

    • Serve as an IT Service Manager, responsible for overseeing service desk operations and incident lifecycle stages in alignment with ITIL-related processes.
    • Lead the development and implementation of service management strategies, policies, and procedures to ensure efficient and effective service delivery.
    • Utilize SNOW (ServiceNow) platform for incident management, service request fulfillment, and IT service management processes.
    • Apply ITIL 4 best practices to optimize service management processes and enhance service delivery capabilities.
    • Collaborate with internal and external stakeholders to ensure service level agreements (SLAs) are met and customer satisfaction is maintained.
    • Demonstrate an understanding of SIAM (Service Integration and Management) principles to facilitate coordination and collaboration across multiple service providers.

    About You:

    • Proven experience as an IT Service Manager with knowledge and experience in service desk management, incident lifecycle stages, and ITIL-related processes.
    • Proficiency in using SNOW (ServiceNow) platform for IT service management and incident management.
    • ITIL 4 qualifications and a strong understanding of ITIL framework and best practices.
    • Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders.
    • Analytical mindset with strong problem-solving abilities, capable of driving continuous improvement initiatives.
    • Flexibility to be based in Brisbane, Sydney, or Canberra, depending on business requirements.
    • This is a 12-month contract position.

    Please apply by upload your current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Ross Townsend on , quoting reference JN Want to know more about Davidson? Visit us at

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