Jobs
>
Brisbane

    Service Configuration Manager - Brisbane, Australia - Datacom

    Datacom
    Datacom Brisbane, Australia

    Found in: Talent AU C2 - 6 days ago

    datacom background
    Full time
    Description

    Our Why

    Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.

    About the Role (your why)

    We're looking for a passionate Service Configuration Management Manager to join our IT Service management team, working in Australia and delivering Configuration Management Services to our valued customer base. In this role you will work collaboratively with other Datacom Service Operations team members, Service Delivery Managers and Technical teams.

    This role can be based in Sydney, Melbourne or Brisbane. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best

    Please note that to be successful in your application for this role, you must be an Australian Citizen with a current Government Baseline Security Clearance.

    What you'll do

    As Service Configuration Manager you will:

    • Act as subject matter expert for Service Configuration Management for our customers
    • Manage effective and smooth delivery of our customer's Configuration Management services
    • Manage the relationship with the customers by being the primary contact for the CMDB
    • Contribute to the achievement of the outcomes of the managed services contract
    • Lead the Service Improvements for the Service Configuration Management Service
    • Support the process to deliver an accurate CMDB
    • Transition new customers to the Service Configuration Management Service.

    We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders' changing requirements and this can mean we evolve in our roles to meet those needs.

    What you'll do

    At the moment, as a Service Configuration Manager, you will be focused on:


    • Ensure that Configuration Management Plans, processes, and procedures are followed incorporating good practise methodologies, accurately documented, successfully implemented, appropriately communicated to customer's stakeholders, and provide continuous Service Configuration Management services for organisations


    • Govern and validate all the updates to the Configuration Items (CI) within the CMDB for our customers. This includes checking for changes requiring updates, updating and creating CIs within the CMDB and actioning Service Requests to update CIs in the CMDB


    • Provide accurate reporting for our customers


    • Manage and highlight exceptions within the CMDB


    • Provide quality customer service through adherence to Datacom's Service Configuration Management service delivery methodology and processes


    • Bring experience in ITSM technologies and their capabilities


    • Interpret the data outputs from the Data Inventory technologies and provide accurate analysis and reporting, liaise with service management and customer teams to define, execute Service Configuration Management standards, processes, procedures, plans and controls to ensure appropriate asset and configuration information is recorded and maintained

    We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders' changing requirements and this can mean we evolve in our roles to meet those needs.

    What you'll bring

    This role will suit someone who is an experienced Service Configuration Manager and is looking for a career move to an organisation that is growing and where this capability is being built nationally across Australia. This role reports into the Service Operation team.

    You will need to be proactive, have the ability to work independently, be enthusiastic and also interested in being part of a large dynamic team delivering a high-quality service to our customers. Key to success in this role is expertise developed over 5+ years in a similar role, as you will be viewed as Service Configuration Manager contact for our Datacom Customers.

    Your ability to work with other members of Managed Service Operations team – specifically the Change Management teams and Technical teams to develop and deliver quality services for our customers is critical to the success of our model. As part of the role, you will provide quality customer service in performing the CMDB tasks which include CI to CI and Service to CI relationship mapping.

    Why join us here at Datacom?

    Datacom is one of Australia and New Zealand's largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

    We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You'll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

    We operate at the forefront of technology to help Australia and New Zealand's largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

    We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

  • Powerlink Queensland

    Information Management Specialist

    Found in: Jobleads AU C2 - 8 hours ago

    Powerlink Queensland Brisbane City, Australia

    Brisbane, Queensland, Australia · Posted today · This advertiser has chosen not to accept applicants from your region. · Full Job Description · At Powerlink, every possibility starts with you We believe life'sabout possibilities. And so's the future. That's why we need you. As ...

  • Amazon Commercial Services Pty Ltd

    Maintenance Technician

    Found in: Jobleads AU C2 - 8 hours ago

    Amazon Commercial Services Pty Ltd Brisbane City, Australia

    Amazon is seeking a Reliability, Maintenance & Engineering (RME) Technician. The role is located in Amazon's BNE1 Fulfillment Centre (FC) in Lytton, Brisbane. The focus of the Maintenance Technician role is to ensure safety regulations and policies are adhered to, to ensure preve ...

  • AMCS Group

    Senior Software Support Engineer

    Found in: Jobleads AU C2 - 8 hours ago

    AMCS Group Brisbane City, Australia

    Senior Software Support Engineer · Melbourne VIC · Hybrid remote · Full-time · Work eligibility · Australia work authorisation · Location · Melbourne VIC · Digital ways to a cleaner world · Do you want to work for a company with Irish roots and a global impact? A leader in enviro ...

  • XPT Software Australia Pty Ltd

    Sail point Developer

    Found in: JobGet AU C2 - 20 hours ago

    XPT Software Australia Pty Ltd Brisbane City, Australia

    XPT Software Australia Pty Ltd | Contract · Brisbane, Australia | Posted on 05/22/2023 · XPT SoftwareAustralia PTY Ltd, incorporated in 2016, is a Software Services company · XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and M ...

  • XPT Software Australia Pty Ltd

    Network Architect

    Found in: Talent AU C2 - 4 days ago

    XPT Software Australia Pty Ltd Brisbane, Australia

    Job Description · Detailed JD (Roles and Responsibilities) · • Network – WAN/LAN/WLAN/MAN/MPLS/VPN and data communications technologies. · • Expertise in Routing and switching protocols – BGP, EIGRP, OSPF,HSRP,VRRP,LDP,RSVP, STP, RSTP, MSTP,Multicast,Policy-based routing · • Expe ...

  • XPT Software Australia Pty Ltd

    Network Architect

    Found in: Talent AU C2 - 4 days ago

    XPT Software Australia Pty Ltd Brisbane, Australia

    Detailed JD (Roles and Responsibilities) · • Network – WAN/LAN/WLAN/MAN/MPLS/VPN and data communications technologies. · • Expertise in Routing and switching protocols – BGP, EIGRP, OSPF,HSRP,VRRP,LDP,RSVP, STP, RSTP, MSTP,Multicast,Policy-based routing · • Experience in complex ...

  • Dbg Health

    Devops Engineer

    Found in: Jobs Search AU C2 - 3 days ago

    Dbg Health Brisbane City, Australia Full time

    Do you thrive in fast-paced environments and enjoy automating processes to achieve maximum efficiency 11th April, 2024 Do you thrive in fast-paced environments and enjoy automating processes to achieve maximum efficiency? Are you passionate about building and maintaining robust i ...

  • Technology People Group

    365 Developer

    Found in: JobGet AU C2 - 20 hours ago

    Technology People Group Brisbane City, Australia

    Exciting role for experienced Dynamics CRM Developer to join our client. Hybrid and very flexible work conditions. Great salary and additional perks on offer. Client interviewing now · Responsibilities will include: · Develop and customize solutions in Dynamics 365 CE Power Platf ...

  • Clearcompany

    Salesforce Environments Engineer

    Found in: Jobs Search AU C2 - 3 days ago

    Clearcompany Brisbane, Australia Full time

    QLD,VIC, ACT, NSW. · WFH Hybrid month contract(ability to obtain a Baseline clearance required)7.5 hour dayMaintain and configure Health Cloud and Service Cloud applicationsOur client, an independent Government entity focused on disabilities is seeking aSalesforce EngineerAbout t ...

  • Department of Transport and Main Roads QLD

    ITSM Practice Specialist

    Found in: JobGet AU C2 - 4 days ago

    Department of Transport and Main Roads QLD Queensland, Australia

    Networks & Systems Administration (Information & Communication Technology) · Government - State (Government & Defence) · As the ITSM Practice Specialist, some of your responsibilities will include: · • Coordinate and lead the efforts of staff towards the resolution of managed in ...

  • Exclaim IT

    Applications Manager

    Found in: Talent AU C2 - 1 day ago

    Exclaim IT Queensland, Australia

    Location: Queensland · Type: Contract · Job #16495 · Overview · Our large, commercial client is seeking to engage an Applications Manager on an initial 12-month contract. As the Application Manager specializing in Commercial Off-The-Shelf (COTS) and Software as a Service (SaaS ...

  • KBH Solutions

    Payroll Implementation Consultant

    Found in: Talent AU C2 - 23 hours ago

    KBH Solutions Queensland, Australia Full time

    Salary between $110k to $120k plus super · Based in Brisbane CBD - close to public transport · Great learning and development opportunity · Leading Business requires an experienced Payroll Implementation Consultant to join their friendly payroll team. · Responsible for working wi ...

  • Stanwell Corporation

    Business Analyst

    Found in: Jobs Search AU C2 - 9 hours ago

    Stanwell Corporation Brisbane City, Australia Full time

    Business Analyst (CRM)Permanent - Full-time, Information, Communication & Technology The Business Analyst (CRM) will primarily focus on Customer Relationship Management solutions (Salesforce and its integrated components) to ensure the identification and delivery of business requ ...

  • Stanwell Corporation

    Business Analyst

    Found in: Jobs Search AU C2 - 21 hours ago

    Stanwell Corporation Brisbane, Australia Full time

    Business Analyst (CRM)Permanent - Full-time, Information, Communication & TechnologyThe Business Analyst (CRM) will primarily focus on Customer Relationship Management solutions (Salesforce and its integrated components) to ensure the identification and delivery of business requi ...

  • Rheinmetall Defence Australia Pty Ltd

    Job Engineering Digital Environment Manager

    Found in: Talent AU C2 - 3 days ago

    Rheinmetall Defence Australia Pty Ltd Brisbane, Australia

    Engineering Digital Environment Manager · Rheinmetall Defence Australia Pty Ltd in Brisbane · / Engineering Digital Environment Manager Ref.-Nr.: AU01753 · : · Contract Type: Permanent Full-Time · WHAT WE ARE LOOKING FOR About the Team · Located at the Military Vehicle Ce ...

  • Softtest pays pty ltd

    Broadcom Data Centre Security Engineer

    Found in: Talent AU C2 - 4 days ago

    Softtest pays pty ltd Brisbane, Australia Full time

    Australian Citizens With NV1 Clearance residing in Australia only respond · Mandatory Criteria · 1. Minimum of 3+ years experience in the daily operations and management of Broadcom DCS, including but not limited to identify, isolating and resolving the root cause of the technic ...

  • Dassault Systèmes

    It Service Operations Engineer

    Found in: Jobs Search AU C2 - 4 days ago

    Dassault Systèmes Brisbane, Australia Full time

    Ensure office alignment to Corporate IT Standards and contribute to corporate projects. · Provide IT support & ensure incident resolution based on Support SLA · Conduct user orientation and training · Setup and configuration of local IT infrastructure according to business needs ...

  • Kion Group

    Senior Controls Engineer

    Found in: Jobs Search AU C2 - 5 days ago

    Kion Group Brisbane City, Australia Full time

    Senior Controls Engineer · We currently have an opportunity for a motivated and talented Senior Controls Engineer to join our Engineering Group based in Sydney. · This position plays a leading role in the deployment of electrical control systems. · This includes design, documenta ...

  • Hansen Technologies

    Senior Technical Analyst

    Found in: Talent AU C2 - 5 days ago

    Hansen Technologies Brisbane, Australia Full time

    About The Role Exciting opportunity for a Senior Technical Analystto join our next generation utilities billing software division based in Brisbane.This is a key role in driving success as part of an onsite team, that is responsible for the implementation and ongoing support of b ...

  • Simons Foundation

    Systems Implementation Engineer

    Found in: Jobs Search AU C2 - 5 days ago

    Simons Foundation Brisbane City, Australia Full time

    Systems Implementation Engineer page is loaded Systems Implementation Engineer Apply locations 160 Fifth Avenue, New York, NY time type Full time posted on Posted 19 Days Ago job requisition id R POSITION SUMMARYThe Systems Implementation Engineer will support the implementation ...