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    Technical and Admin Support - Melbourne, Australia - Probe CX

    Probe CX
    Probe CX Melbourne, Australia

    5 days ago

    Default job background
    Full time
    Description

    At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

    At Probe CX, expect to think differently, challenge the norm and find your purpose.

    We are seeking a Technical and Admin Support Agent for our Utilities Campaign; You will be the primary liaison between our client and our clients customers, particularly focusing on customers with privately owned overhead electricity lines. Your role will involve efficient management of jobs and faults across various systems, alongside effective communication with customers to address concerns promptly.

    Key Details

  • Australian Based Role.
  • Operating Hours: Monday - Friday.
  • Location:Melbourne CBD - 1 month training at our clients site in Lilydale.
  • Commencing 13th May 2024.
  • Full Time.

    • Key Responsibilities

  • Logging and Managing Jobs and Faults: Utilising systems including SAP, Access, Excel, Salesforce, and other client-specific platforms to log, track, and resolve issues related to Privately Owned Overhead Electricity Lines.
  • Customer Communication: Engage customers via letters, emails, and phone calls to relay fault information, provide updates, and ensure a positive customer experience.
  • Database Management: Maintain and update the POEL (Privately Owned Electricity Lines) database using our clients MS Access systems, ensuring accurate and comprehensive records.
  • Defect Correspondence Coordination: Coordinate all aspects of defect correspondence with property owners using MS Access, Excel, and Word, ensuring timely follow-ups and resolution.
  • Stakeholder Collaboration: Collaborate with Electrical Inspectors, Field Teams, Electricians, and regulatory authorities to address and resolve issues related to POEL defects.
  • Process Management: Manage complex processes and cases spanning extended periods, ensuring compliance with regulatory requirements and Service Level Agreements (SLAs).
  • Property Record Maintenance: Maintain detailed and accurate property records, particularly in High Bushfire Risk Areas and Low Bushfire Risk Areas within the POEL database.

    • About You:

    You are a highly effective communicator with strong computer literacy. You thrive in an autonomous work environment and pay meticulous attention to detail. Your commitment to adhering to policies and procedures is unwavering. Your ability to simplify complex situations, knack for asking smart questions, and relentless pursuit of improvement make you invaluable.

    Culture & Benefits:

  • Fantastic working environment that celebrates diversity, ensuring you feel valued, supported and empowered daily.
  • Unlimited access to a trusted mental health and well-being platform, giving you peace of mind and helping you thrive.
  • Opportunities for career progression with a company that invests in your professional growth and development.

    • Join us in redefining the customer's experience and making a difference in the service industry.

    Our promise to you.

    There is no rule that says that work can't be fun. We promise that every day will be different and that fun will be had. We promise you an opportunity to grab a job and stay for a career. We promise you rewards for a job well done and an inclusive culture. We're committed to continuously improving and maintaining our diverse and inclusive workforce. We believe in having a PURPOSE. Investing in our PEOPLE, and being PASSIONATE about what we do.

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