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    Help Desk Team Lead - Adelaide, Australia - Emanate Technology

    Emanate Technology
    Emanate Technology Adelaide, Australia

    1 day ago

    Default job background
    Full time
    Description

    Position: Helpdesk Team Leader
    Location: Adelaide SA
    Sector: Help Desk & IT Support (Information & Communication Technology)
    Employment Type: Full-time

    Overview:
    Join our client, a rapidly growing IT support company located just 10 minutes from Adelaide CBD. They provide enterprise network design, data integration, and network services across Australia. We are seeking a qualified, enthusiastic, and commercially experienced Helpdesk Team Leader for an immediate start.

    The Role:
    This full-time role involves leading a small helpdesk team, managing client expectations, and overseeing the research, development, deployment, testing, and documentation of IT infrastructures.

    Responsibilities:

    • Oversee the Helpdesk Team, maintaining SLAs, client expectations, and service queues.
    • Manage service support and maintenance for clients.
    • Design and implement managed services procedures and processes.
    • Handle escalations to senior/project teams.
    • Provide support to clients via phone, onsite, and online as an escalation point for L1/2.
    • Manage server systems, including Windows Server and VMware.
    • Coordinate remote and onsite installations.
    • Perform performance tuning and reporting.
    • Manage and maintain Active Directory, Office 365, and Azure AD.
    • Support and monitor IAAS, BAAS, and cloud services.
    • Maintain network systems and infrastructure.
    • Develop and evaluate IT policies, procedures, and strategies.
    • Ensure all technical documentation is up-to-date.
    • Manage backups and maintain systems.
    • Continually develop skills to support the team.

    Experience:

    • At least 4 years in a senior role with strong experience in endpoint, servers, storage, networking, and Microsoft 365.
    • Extensive knowledge of current and emerging technologies, principles, standards, and services.
    • Solid networking foundation and comprehensive knowledge of desktop and server support.

    Qualifications:

    • Azure and 365 Certifications, CCNA, VCP, MSCE, RHCE, or a relevant tertiary degree will be highly regarded.

    Benefits:

    • Competitive salary package based on skills, experience, and suitability.
    • Opportunity to join a professional team in a rewarding and challenging environment.

    Application Requirements:

    • Resume must address each selection criteria.
    • Practical examination required prior to employment.
    • Knowledge of the Adelaide market is essential.

    Employer Questions:

    • Do you have the right to work in Australia?
    • Do you have customer service experience?
    • How many years' experience do you have as a Helpdesk Team Leader?
    • What is your notice period with your current employer?
    • Do you have technical support experience?
    • Have you provided level 2 technical support?
    • How many years of people management experience do you have?
    • Do you have a current Australian driver's license?
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