Jobs
>
Adelaide

    Service Desk team Lead - Adelaide, Australia - ASG Group

    ASG Group
    ASG Group Adelaide, Australia

    1 week ago

    Default job background
    Full time
    Description

    Transformative digital solutions take more than IT expertise. They take a partner you can count on. With an eye for precision and the vision to help you progress. Who can move quickly to find the right ways forward – so that you're always ahead of tomorrow.

    THE OPPORTUNITY:

    We are excited to announce a new opportunity for a Service Desk Team Leader to join our growing team in our Adelaide CBD offices. As the face of the NRI National Service Desk, you will play a pivotal role in managing and supporting our service desk team, serving as the point of escalation for queries and requests. Previous experience in a similar leadership role is essential, and Australian Citizenship is required due to security clearance requirements.

    Key Responsibilities:

    • Monitor and manage service support team performance, ensuring clear understanding of objectives.
    • Collaborate with the Service Desk Manager to develop and maintain effective documentation of support processes, procedures, and work instructions.
    • Facilitate the effective resolution of customer service requests, incidents, calls, and interactions while prioritizing customer satisfaction.
    • Serve as a point of escalation and provide coaching and mentorship to the support team.

    Your Technical Skills:

    • Demonstrated leadership experience in a Call Centre or Service Desk environment.
    • Familiarity with ITIL principles; ITIL Foundations Certificate desirable.
    • Strong stakeholder management skills with a collaborative approach to work.
    • Ability to drive engagement and foster a positive team culture.
    • Experience in coaching and performance management.

    Who You Are:

    • Full Australian Work Rights and based in Adelaide.
    • Driven by career advancement and achievement.
    • Customer-focused with a commitment to delivering results.
    • Adaptable and thrive in dynamic environments.
    • Excellent presentation, coaching, and training abilities.

    Join Our Team: If you are a motivated leader with a passion for delivering exceptional service and driving team success, we want to hear from you Don't miss this opportunity to take the next step in your career and contribute to our dynamic service desk team.

    WHO IS NRI?

    We're that partner for countless businesses. Designing, implementing, and managing digital solutions that are as personalised as they are progressive. That open the doors to greater digital success – across business, government and beyond.

    We deliver everything from business strategy and consulting through to infrastructure and managed IT services. We're backed by a global reach that makes us a truly game-changing alternative in the digital services space – with local decision-making and authority. And we're powered not just by technology, but by passionate people who are fearlessly committed to getting it right for our customers.

    Transformative digital solutions take the right team, making the right moves at the right time. You've found yours with NRI

    The smart, career focused and determined people who work for NRI flourish in a culture that empowers them to achieve customer outcomes and gives them a sense of ownership for the development of the company.

    WHAT'S IN IT FOR YOU?

    In exchange for your exceptional technical skills, customer focused performance & out of the box thinking you'll be rewarded with a career changing experience only consulting can provide.

    • Unwavering focus on professional development
    • Diverse & challenging project work
    • Paid certifications
    • Flexibility to juggle what's important to you with work
    • Committed health & wellbeing plan
    • Competitive salary packages
    • Corporate partnerships

    Additional benefits

    ✓ Option to work remote up to 3 months overseas or 6 months interstate (if your role allows)
    ✓ Work Hybrid
    ✓ Access to WHEREFIT - exclusive discounts to leading fitness and wellbeing brands
    ✓ Free confidential access to Employee Assistance Program
    ✓ Salary sacrifice & Novated Leases
    ✓ Access Learning & Development opportunities
    ✓ 12 weeks paid parental leave

    DIVERSITY & INCLUSION

    We celebrate the diversity of people, and we pride ourselves on ensuring everyone belongs. As an equal opportunity employer, we want to create opportunities for everyone and will consider all applications without bias.
    We value our collaborative culture and work together to support a variety of community organisations and social issues.

  • Datacom

    Team Lead

    3 days ago

    Datacom Adelaide CBD, Australia

    **Purpose**: · Here at Datacom, we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in. · **About the Role**: · We are looking for a Warehousing/Operation Team Lead to oversee & participate ...

  • SA Government -DEPARTMENT OF PRIMARY INDUSTRIES AND REGIONS

    Communications Team Lead

    5 days ago

    SA Government -DEPARTMENT OF PRIMARY INDUSTRIES AND REGIONS Adelaide, Australia

    **Department of Primary Industries and Regions** · **Job reference**: 584894 · **Location**: ADELAIDE · **Job status**: Short Term Contract · **Eligibility**: Open to Everyone · We have an opportunity for a Communications Team Lead to be part of our Industry, Strategy and Partner ...

  • Datacom

    Operation Team Lead

    5 days ago

    Datacom Adelaide CBD, Australia

    **Purpose**: · Here at Datacom, we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in. · **About the Role**: · We are looking for a Operation Team Lead to oversee & participate in our ware ...

  • Datacom

    Desktop Support Team Lead

    1 week ago

    Datacom Adelaide, Australia

    Our Why · Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow. · About the Role (your why) · As a Desktop Support Team Lead, you will be responsi ...

  • HRG

    Telecoms Team Lead Rigger

    1 week ago

    HRG Adelaide, Australia

    Immediate Start · - Excellent Rates · - Overtime Available · **About The Role**: · We are actively seeking talented Telecommunication Riggers to join our dynamic team across Australia. As a crucial member reporting to the Field Supervisor, you'll lead a team in the installation, ...

  • BioCina Pty Ltd

    Analytical Services Team Lead

    6 days ago

    BioCina Pty Ltd Thebarton, Australia

    **About BioCina** · BioCina is a biologics contract development and manufacturing organization (CDMO) specializing in process development and cGMP manufacture of microbial-based therapeutics and plasmid DNA, from preclinical to commercial production. The site, approved by the FDA ...

  • SA Government -DEPARTMENT FOR CHILD PROTECTION

    Lead Clinician, Therapeutic Carer Support Team

    1 week ago

    SA Government -DEPARTMENT FOR CHILD PROTECTION Adelaide CBD, Australia

    **Department for Child Protection** · **Job reference**: 535332 · **Location**: ADELAIDE · **Job status**: Long Term Contract · **Eligibility**: Open to Everyone · **Role Status**: Multiple Full Time Term Vacancies Available until 4 May 2025 · **Remuneration**: AHP3 ($101,124 - $ ...

  • Southern Cross Care (SA, NT & VIC) Inc

    Health and Wellness Promoter Team Lead

    1 week ago

    Southern Cross Care (SA, NT & VIC) Inc North Plympton, Australia

    **Be the difference. Enjoy great rewards and benefits.**: · - ** Permanent Part Time Position**:Mon / Tues / Wed; 8:30am - 4pm**: · - ** Bupa Health Insurance and Goodlife Health Club discounts available**: · - ** Salary Packaging benefits up to $15,900 annually to maximise your ...

  • Woolworths

    Proactive Services Team Lead

    1 week ago

    Woolworths Campbelltown, Australia

    **Proactive Services Team Lead (Cleaning and Trolley Collection) - Campbelltown Mall**: · Here at Woolies, we have a team called Proactive Services that ensures trolleys are available to use and that our stores are in pristine condition - this enables our Customers (and your coll ...

  • Woolworths 360

    Proactive Services Team Lead

    1 week ago

    Woolworths 360 Campbelltown, Australia

    **Proactive Services Team Lead (Cleaning and Trolley Collection)**: · **This role will commence early January, 2024 · Here at Woolies, we have a team called Proactive Services that ensures trolleys are available to use and that our stores are in pristine condition - this enables ...

  • Technology People Australia

    Software Team Lead

    6 days ago

    Technology People Australia Mawson Lakes, Australia

    We are actively seeking for a skilled · **Software Team Lead** with · **strong C++ object oriented programming experience** to lead a team assigned to a new exciting project within Defence. · We are looking for an individual who possesses strategic thinking, technical expertise, ...

  • Polyaire Air Conditioning Products

    Accounts Payable Team Lead

    2 days ago

    Polyaire Air Conditioning Products Gepps Cross, Australia

    **Polyaire Pty Ltd** are a rapidly growing international company offering renowned solution-based air conditioning products and AirTouch Smart Air Conditioning technologies. Our commitment to quality, efficiency, and customer satisfaction has made us a market leader in our field. ...

  • Page Personnel

    Mobilisation Team Lead

    1 week ago

    Page Personnel Hope Valley, Australia

    Opportunity to Lead · - Diverse and Dynamic Industry Exposure · **About Our Client**: · Page Personnel has collaborated with Australia's premier logistics company, which offers a comprehensive array of crane hire, heavy lifting, and logistics solutions to various sectors such as ...

  • Raytheon Intelligence & Space

    Integrated Product Team Lead

    1 week ago

    Raytheon Intelligence & Space Mawson Lakes, Australia

    Opportunity to work on an exciting new Defence program to lift Australia's defence capability · - Permanent full-time role, based in Adelaide or Sydney · - Excellent Career Progression and Development Opportunities · At Raytheon Australia, we draw the brightest minds and give the ...

  • MConsulting Solutions

    Hardware Team Lead

    1 week ago

    MConsulting Solutions Salisbury, Australia

    **Hardware Team Lead** · - **Based at Edinburgh Parks (SA)**: · - **Full Time or 9 Day Fortnight Considered**: · - **Suiting Engineers moving into Project Management**: · - **Salary Package Guide $140-$150K** · BAE Systems are all systems go as we continue to drive innovation and ...

  • Hudson Australia

    HR Team Lead

    4 days ago

    Hudson Australia Adelaide Region SA, Australia

    Are you a Senior HR Advisor with experience leading a team in a fast, dynamic environment? Happy to pitch in where needed to get things done? · An opportunity is now available for an experienced HR Advisor to provide day to day operational support to a fast moving, national compa ...

  • Michael Page

    Payroll Team Lead

    1 week ago

    Michael Page Adelaide, Australia Permanent

    About Our Client · Our client is a world-leader in their industry, operating one of the largest payroll teams in South Australia. They prioritise work-life balance and offer excellent WFH flexibility. Our client has an international footprint and is currently experiencing a consi ...

  • Babcock International Group

    Engineering Team Lead

    3 days ago

    Babcock International Group Adelaide, Australia

    About the role · As the Engineering Team Lead for Acquisitions at Babcock, you will be at the forefront of managing and leading our engineering efforts during the Acquisition phases under Survey and Quote engagements from the Australian Defence Force (ADF). Your key responsibilit ...

  • Michael Page

    Payroll Team Lead

    1 week ago

    Michael Page Adelaide, Australia Full time

    Market leading remuneration package · Excellent WFH flexibility · About Our Client · Our client is a world-leader in their industry, operating one of the largest payroll teams in South Australia. They prioritise work-life balance and offer excellent WFH flexibility. Our client ha ...

  • SAAB Seaeye

    Software Team Lead

    5 days ago

    SAAB Seaeye Adelaide, Australia

    The role · The 9LV Combat Management System (CMS) is currently operational on both the ANZAC and LHD platforms and development is ongoing on a number of other platforms within the Royal Australian Navy and for a range of international customers. · Within this context, the Softw ...