- 100% Work from Home. No office-based setups. Manage your time efficiently and enjoy work-life balance.
- 15 years in the remote work industry. We've helped more than 8K Filipinos establish virtual careers with international clients since 2007.
- Competitive and negotiable compensation (depending on skill level & experience)
- Private HMO Coverage for in-house employees from Day 1
- Employee Events Online and Face-to-Face*Terms and conditions apply.
Responsibilities - Acts as first point of contact and addresses filed IT tickets needing information, troubleshooting and updates of IT issues with internal apps
- Provides technical support on Windows Active Directory, server platforms, systems and storage of digital files for the company by assisting in-house employees, clients and remote contractors on such concerns which will include diagnoses, troubleshooting, configuring and automating systems, backups, and restorations of files.
- Conducts remote support through phone, chat, or remote desktop tools. From time-to-time, will be assigned to do face-to-face work based on the exigency of the IT ticket.
- Works with other team members or employees in the organization to resolve the technical concerns promptly.
- Assists the IT Support lead in monitoring records on the inventory of critical equipment, completed IT tickets in the company, implementation of security measures and accomplishment of compliance in IT policies. Qualifications
- Bachelor's degree in Information Technology, open to any similar field
- 6 months to 1 year experience in the same role in a BPO setting
- Good communication skills in English
- Solid Technical knowledge in Microsoft 365 platform
- Experience in troubleshooting in Windows, Microsoft Office, Microsoft Server Administration, Hyper-V, VMware Virtualization, Enterprise Networking, Synology Appliances
- Has the necessary technical requirements to enable a work-from-home setup. Visit for more infoNOTE: This is an in-house function directly under Remote Staff and not a contracting role as a remote worker for our partner clients.
Company Overview
Remote Staff has been matching AU SME's with remote Filipino talent for over sixteen years and has helped over 8,000 Filipino remote workers find fulfilling online jobs long before remote work became mainstream. We make sure that our remote workers have the same level of security as traditional employees through robust HR systems and technologies that ensure the smooth handling of administrative matters like payroll and government benefits. Remote Staff also employs a monitoring system for full transparency, and to ensure that each remote worker's hours are compensated properly.
Recently, the company expanded its reach over to US shores as well and remains committed to helping remote Filipino talents maximize their earning potential and advance their careers - without having to leave their homes or their families.
Why Join Us?
We are committed to giving both our Filipino remote talents and their Western clients the support they need to have a smooth and successful working relationship. Remote Staff takes great care to screen each client to make sure they're legitimate, only accepts part-time and full-time positions to ensure job security, and also has trained Client Relations Executives (CREs) on staff to help resolve any issues that may arise. Unlike other outsourcing companies, Remote Staff does not take a cut from its subcontractors' compensation, so you'll receive your salary in full and on time every payday. Our recent expansion to the US also means we now have openings for both day and night shifts available for maximum flexibility as well.
-
Sales Support Specialist
Found in: JobGet AU C2 - 3 days ago
Advanzea Sydney, AustraliaSales & Product Support Specialist is responsible for providing an outstanding level of service to customers and internal stakeholders including the internal Customer Service Team, external sales representatives and distributor sales representatives. This will include answering t ...
-
Technical Support Specialist
Found in: JobGet AU C2 - 14 hours ago
Talenza Pty Limited. Sydney, AustraliaJoin to apply for the Technical Support Specialist role at Talenza · 3 weeks ago Be among the first 25 applicants · Join to apply for the Technical Support Specialist role at Talenza · Save this job with your existing LinkedIn profile, or create a new one.Save this job with your ...
-
Sales Support Specialist
Found in: JobGet AU C2 - 1 day ago
Pitch Technology Sydney, AustraliaA leading technology solutions provider is recruiting a Sales Support Specialist in Sydney to join their Inside Sales team. · This role is leading their sales support function for Australia, managing existing and new customers nationwide.This company has a global presence, with ...
-
Customer Support Specialist
Found in: Talent AU C2 - 2 days ago
Tyro Sydney, Australia Part timeAbout the role · Our customer support specialist are passionate and customer experience focussed, delivering best-in-class service to our healthcare merchants. They have a natural curiosity for technical trouble shooting and are tech savvy with a passion for solving problems. Be ...
-
Replenishment Support Specialist
Found in: JobGet AU C2 - 3 days ago
Woolworths Limited Sydney, AustraliaRequisition ID 969950 - Posted - Group Enablement - NSW - Full-time - Commercial · Flexible and hybrid working available - 3 days a week from home · Work with a team that supports growth and career development · Full time permanent opportunity available · We are Woolworths Group ...
-
Application Support Specialist
Found in: Talent AU C2 - 2 days ago
Reveal Sydney, AustraliaJob Overview · The Application Support Specialist is a key member of an overall team responding to customer inquiries across the full suite of Reveal software. They are responsive, helpful, thorough, and communicative when working with those internal and external to Reveal. They ...
-
Replenishment Support Specialist
Found in: Talent AU C2 - 2 days ago
BWS New South Wales, Australia Full timeReplenishment Support Specialist - Queensland · Flexibility and work-life balance policies that will help you thrive · Full-time permanent role available with competative Salary + Super + Bonuses + Company wide discounts · North Queensland based role (Mackay - Cairns ideally but ...
-
Replenishment Support Specialist
Found in: Talent AU C2 - 4 hours ago
BWS New South Wales, Australia Full timeReplenishment Support Specialist - Sydney · Flexible and hybrid working available - 3 days a week from home · Work with a team that supports growth and career development · Full time permanent opportunity available · We are Woolworths Group · We are Woolworths Group. 200,000+ br ...
-
Technical Support Specialist
Found in: Talent AU C2 - 2 days ago
Talenza Sydney, Australia Full timeWe are working with one of Australia's Big4 banks looking for an experienced Technical Support Specialist to join a customer centric and business critical team. Using your expertise in UNIX, you will play a key role in the development and delivery of technical solutions, aligned ...
-
Customer Support Specialist
Found in: Talent AU C2 - 5 days ago
Perkbox Sydney, Australia Full timeBe a champion of customers' voices · Does this sound like you? · You're looking for a highly visible role where your self-motivation and ownership skills will shine. You're looking for the next step in your career and want to grow into a company with a truly impactful produ ...
-
Technical Support Specialist
Found in: Talent AU C2 - 2 days ago
Remote Staff Sydney, Australia Full timeJO 13654 | Technical Support Specialist · Status: Full-Time (40 hours/week) · Schedule: Monday to Friday | Between 7:00 AM - 6:00 PM Manila Time (Perth Time) | Shifting Schedule · Why choose Remote Staff? · 100% Work from Home. No office-based setups. Manage your time efficiently ...
-
Customer Support Specialist
Found in: JobGet AU C2 - 3 days ago
Hocco Sydney, AustraliaNew-Age Culture: Embrace innovation, diversity, and creativity as a vital part of our vibrant team, driving the future of ice cream. · Exposure Beyond Compare: Immerse yourself in a world of entrepreneurship, industry experts, and diverse customers, fueling your growth beyond li ...
-
Technical Support Specialist
Found in: Talent AU C2 - 5 days ago
Motorola Solutions Sydney, Australia Full timeJob Description · Overview: · Reporting to a Technical Support Team Lead, the Technical Support Engineer ensures critical customer issues are resolved quickly and accurately. Success in this role will be defined by: a strong customer-oriented mentality, a thorough systematic ap ...
-
Product Support Specialist
Found in: Talent AU C2 - 5 days ago
Livewire Markets Barangaroo, Australia Full timeJob Description · What's the role? · This entry level position reporting into the Head of Product and working directly alongside Senior Product Managers is an opportunity to kick start your career on a pathway towards becoming a Product Manager. As an important member of the Prod ...
-
Senior Application Support Specialist
Found in: JobGet AU C2 - 5 days ago
Snow Software Sydney, AustraliaThe Senior Application Support Specialist (Level 2) is there to provide dynamic and exceptional deep level quality technical support to our customer and partner base. Bringing all experience, individual expertise and resources coupled with wider Snow resources and expertise to de ...
-
Post Production Support Specialist
Found in: JobGet AU C2 - 5 days ago
Knewin Sydney, AustraliaWhat we are looking for · The Post Production Support Specialist (PPSS) supports customers post go-live of the Charles River Investment Management Solution (CRIMS) implementation. Their contributions include defining new client requirements, configuring and tuning the applicatio ...
-
Post Production Support Specialist
Found in: Talent AU C2 - 4 hours ago
State Street Sydney, Australia Full timeWhat we are looking for · The Post Production Support Specialist (PPSS) supports customers post go-live of the Charles River Investment Management Solution (CRIMS) implementation. Their contributions include defining new client requirements, configuring and tuning the applicatio ...
-
Post Production Support Specialist
Found in: Talent AU C2 - 2 days ago
State Street Corporation Sydney, Australia Full timeWhat we are looking for · The Post Production Support Specialist (PPSS) supports customers post go-live of the Charles River Investment Management Solution (CRIMS) implementation. Their contributions include defining new client requirements, configuring and tuning the application ...
-
Cloud Software Support Specialist
Found in: Talent AU C2 - 4 days ago
Acronis Sydney, AustraliaAcronis is a world leader in cyber protection—empowering people with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Cloud Software Support Specialist Australia who is ready to joi ...
-
Senior Application Support Specialist
Found in: Talent AU C2 - 5 days ago
Snow Sydney, Australia Full timeJob Description · The Senior Application Support Specialist (Level 2) is there to provide dynamic and exceptional deep level quality technical support to our customer and partner base. Bringing all experience, individual expertise and resources coupled with wider Snow resources ...
IT Support Specialist - Sydney, Australia - Remote Staff
Description
In-HouseIT Support Specialist for ITDepartment
Status: Full-Time (40 hours/week)
Schedule: 7:00 AM to 4:00 AM Philippine Standard Time (Mon-Fri)
Why choose Remote Staff?
IT Support Specialist professionals in Sydney
-
Praveen Goyal
Mckkr’s offers migration services in Australia. The company is a specialist of imparting visa soluti ...