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    Technical Support Specialist - Sydney, Australia - Talenza

    Talenza
    Talenza Sydney, Australia

    1 week ago

    Default job background
    Full time
    Description

    We are working with one of Australia's Big4 banks looking for an experienced Technical Support Specialist to join a customer centric and business critical team. Using your expertise in UNIX, you will play a key role in the development and delivery of technical solutions, aligned to customer and business requirements.
    Day to day you will...

    • Anticipate and mitigate potential issues impacting client performance, collaborate on innovative solutions, and provide project support in alignment with business strategies.
    • Maintain system reliability through proactive maintenance, lead incident resolutions, and offer round-the-clock support.
    • Mentor team members, fostering growth, and engage in continuous learning to stay current with evolving technologies
    • Participate in 24/7 on-call rosters to provide immediate application support during service disruptions, ensuring service availability and meeting service level requirements.

    We are looking for...

    • Demonstrated proficiency with 5+ years of hands-on experience in a comparable position
    • Practical experience navigating UNIX environments
    • Mastery of UNIX commands, shell scripting, and/or proficiency in constructing Splunk queries
    • Competence in monitoring and maintaining health-checks for UNIX-based environments, encompassing Oracle database and IBM MQ Series
    • Track record of supporting both production and non-production environments, emphasizing high availability and disaster recovery measures
    • Skilled in incident, problem, and change management procedures
    • Proficient in effectively managing and updating operational and support documentation
    • Willingness to engage in on-call rotations, typically occurring once every four weeks

    Sounds like the right next role for you? I would love to review a copy of you CV and chat through the role and your experience further. Please email me with a copy of you CV to

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